Workflow
Interventional pain practices struggle to fill cancellation slots fast enough and lose no-show time when procedure blocks are poorly coordinated. An AI receptionist automates block availability checking, waitlist management, and proactive outreach to backfill cancelled appointments.
When a patient cancels, the AI immediately works the waitlist to fill the block. Patients who couldn't get an appointment get called; providers' chair time is not wasted. Revenue per block improves.
The AI manages the entire waitlist, notifies patients, and books appointments. Your staff handles only clinical triage and special requests—not manual calling and re-calling.
Patients calling for block access hear real-time availability, waitlist options, and a confirmed booking or callback offer—all in one call. No 'call you back Monday' runaround.
Monthly utilization reports show which blocks book fast, which sit empty, and which providers have gaps. Data informs scheduling decisions and block frequency adjustments.
Waitlist managed automatically
Next patient called when slot opens; no manual re-dialing
Cancellations backfilled in hours, not days
Same-day outreach to waitlist prevents provider idle time
Confirmed bookings sync to EMR
Patient demographics and appointment details populate EMR on booking; chief complaint and clinical intake returned as structured summary for staff review
No-show risk flagged and traced
High-risk appointments receive reminder text or call pre-appointment
The system syncs with your EMR (athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed) and refreshes availability every few minutes. It checks both provider schedules and any defined block templates. Blocked-off time for admin, surgery, or lunch is excluded.
Yes. The AI asks 'Do you have a provider preference?' and 'Are you flexible on timing?' Based on the answers, it queues the patient in the appropriate list. When a slot opens with their preferred provider, they're called first; if none available, they're offered an alternative provider or date.
The AI updates the waitlist record: 'Patient offered [date/time/provider], declined.' They stay on the waitlist for future opportunities. Your staff can review declined offers and reach out manually if needed (e.g., to adjust preferences or understand barriers).
The AI confirms verbally during the call and sends a text or email confirmation with appointment details, fasting instructions (if applicable), and pre-procedure intake link. A reminder text goes out 24 hours before the appointment.
Yes. High-risk patients (those with history of no-shows, last-minute cancellations, or long gaps from booking to appointment) receive a confirmation call or text 24 hours before. Staff can further reach out if needed.
Workflow
Waitlist and cancellation backfill
Automated waitlist management and same-day slot filling across all specialties.
Workflow
Automated patient scheduling
Real-time availability checking and appointment confirmation across EMRs.
Next step
Pain management practices
How call handling differs for pain management practices.
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