Workflow
Interventional pain patients call outside business hours with acute flare-ups or procedure follow-ups. AI reception documents pain location, severity, onset, and insurance—structured intake ready for clinical review at start of business.
When a patient calls at 8 PM in pain, AI documents the full history. By morning, your clinical team has a complete intake summary, not scattered voicemail notes or callback requests.
AI asks about prior interventions, medications, allergies, and imaging. Staff do not repeat questions; they focus on clinical decision and procedure planning.
AI captures insurance carrier, prior auth requirements, and coverage status. Structured summary alerts your billing team to pre-authorize before the procedure.
If the patient's pain warrants urgent review, AI books the first available slot and alerts the provider. No morning backlog of callback requests.
Structured intake captured
Pain history, severity, location, onset, and prior procedures documented on call
Insurance documented
Carrier, plan, and prior auth requirements captured and summarized for staff review
Urgent cases routed
Acute exacerbations escalated to on-call provider or same-day appointment
Staff review-ready
Structured summary for staff to review and file—no data entry by morning
The AI asks: location, onset (acute vs. chronic), severity (1–10 scale), duration, radiation pattern, what makes it worse or better, prior procedures at your clinic, current medications, and allergies. Questions adapt based on responses.
The AI returns a plain-text, structured summary with labeled fields (pain location, severity, onset, prior procedures, insurance) that your staff can copy-paste into the patient chart or questionnaire section of your EMR. Medical staff review and file it as documented.
No. Insurance details are captured on the call and returned in the structured summary for your staff to review and file in your billing or PM system. Your team decides how and where to store insurance data.
Yes, if your provider approves. During the call, if the AI identifies an urgent case, it alerts your on-call provider and can book the next available urgent slot. Your provider confirms the appointment protocol.
The AI pulls existing patient records from your EMR. If the patient was seen before and called the previous evening, the AI has access to prior appointment and medication history from your system.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
