Clinical Workflow
AI receptionists ask structured medical history questions—allergies, medications, past surgeries, family history, chief complaint, and specialty-specific screening—then return responses as a formatted summary for staff review and filing.
Your clinicians have a full medical history summary before the patient arrives. No time wasted hunting for missing allergy or medication data during the appointment.
Orthopedic practices ask about injury mechanism and prior treatments. Cardiology practices ask about chest pain descriptors and risk factors. Psychiatry practices ask about mood and substance use. Intake is tailored to your clinical workflow.
AI flagging urgent presentations—chest pain, severe neurological symptoms, suicidal ideation—triggers immediate staff escalation or emergency routing. Triage happens during the call, not after arrival.
Front desk no longer spends time asking medical questions. They confirm and file the AI-gathered history, freeing time for patient experience and problem-solving.
Chief complaint documented in full
Patient narrative and AI-recognized key symptoms
Allergies and medications structured
Formatted list ready for staff review and filing
Specialty questionnaires supported
Pain scale, symptom onset, prior treatment history, risk factors
Urgent flags escalated
AI recognizes red-flag presentations and routes for immediate staff review
Yes. The AI can ask structured questions about mental health symptoms, substance use, domestic safety, or any clinical topic your practice protocols require. The call is recorded and responses are kept confidential in your EMR.
No. The AI gathers responses and structures them. Clinical interpretation and diagnosis remain with your licensed providers. The AI flags potential urgency (e.g., chest pain) to route for staff review, but does not diagnose.
The AI requests clarification on the call. If the patient's response is still unclear, the raw transcript is included in the summary. Staff review the actual words spoken, resolve ambiguity, and enter the correct data into the chart.
You configure intake flows per visit reason. A follow-up visit for medication refill might ask only current medication list and any changes. A new patient with chest pain triggers a cardiac-specific history. Flows are set in the MedReception dashboard.
Yes. Call recordings and structured summaries are encrypted and stored inside MedReception, which is HIPAA compliant (verified by Compliancy Group). Access is logged and audited. Patients can request deletion of recordings per your retention policy.
Workflow
Patient intake
How AI intake workflows improve completeness and speed compared to paper forms.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
Next step
Allergy and immunology practices
How call handling differs for allergy and immunology practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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