Customization
Configure the AI to ask specialty-specific intake questions during the booking call. Responses are captured in a structured summary for your staff to review and file into the patient chart.
Your practice defines what information is essential. For dermatology, ask about lesion history and prior treatments; for orthopedics, ask about injury mechanism and prior imaging; for behavioral health, ask about medication history and crisis signs. AI asks your questions, not generic ones.
All relevant clinical information is captured on the call. Your providers don't spend appointment time re-asking history questions—they can focus on clinical examination and decision-making.
Your staff receives responses to your exact questions in structured format. No need to translate voicemail or interpret incomplete forms—the data is already organized for chart filing.
Providers can review the structured intake summary before the patient arrives, so they're prepared with relevant history and can use appointment time more efficiently.
Custom questions captured on the call
Allergy protocols, symptom checklists, prior treatments, pain scales—any questions your specialty requires
Responses returned in structured format
Organized by question or category for easy staff review and EMR filing
Questions updated anytime
Add, remove, or customize by appointment type, provider, or season—no technical expertise required
Works with named EMR integrations
Structured questionnaire responses are ready for staff review and filing into your EMR's intake and documentation workflows
Any questions your practice defines. Examples: allergy history, medication list, prior surgeries, symptom timeline, pain scale, injury mechanism, recent imaging, family history, medication reconciliation, psychiatric medication review, cancer screening history, etc. Your team provides the questions; the AI asks them naturally.
Rather than reading questions in a rigid sequence, the AI integrates them into the natural flow of the call. If a patient mentions a symptom, the AI follows up with relevant details. If they mention a medication, the AI confirms dosage and frequency. The conversation feels guided, not like a quiz.
Yes. You can configure question sets by provider, specialty, appointment type, or chief complaint. For example, new patients may answer a longer questionnaire than returning patients; orthopedic patients answer different questions than dermatology patients.
The AI notes which responses were provided and which were skipped. Your staff sees this in the structured summary and can follow up before or during the appointment if needed. Incomplete responses don't block booking.
Yes, absolutely. You can update questions, add new ones, or remove outdated ones anytime. New settings apply to all future calls; historical calls retain the questions that were asked at the time.
All responses are captured and stored securely, HIPAA-compliant. They're returned in the structured summary for staff review and filing into the patient chart. Responses are not retained in the AI system beyond the call summary.
Core Topic
Patient intake
How AI receptionists customize phone intake to match your specialty and workflow.
Specialties
Configured per specialty
Each specialty has unique intake needs—see how MedReception AI configures by practice type.
Integration
EMR and EHR integrations
Structured questionnaire responses are captured and returned for staff review and filing into your EMR.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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