Customization
AI intake isn't one-size-fits-all. Configure specialty-specific questions—allergy details, surgical history, pain scale, medication list—so patients provide exactly what your team needs.
A dermatologist knows the mole's location and duration before the patient sits down. A therapist knows the patient's current medications and reason for seeking care.
AI asks specific, relevant questions that patients answer better on the phone than on a generic form. Chief complaint is clear; severity is quantified.
Clinicians don't spend minutes re-asking questions the AI already covered. Chart review is quicker because key details are already documented.
Patients feel heard when the intake questions match their reason for visiting. A behavioral health patient recognizes screening questions; an orthopedic patient knows they're being asked about mechanism of injury.
Configurable per specialty
Define questions for dermatology, orthopedics, behavioral health, primary care, and more
Conditional logic branching
Questions adapt based on patient answers—no wasted time on irrelevant prompts
Structured response capture
Answers tagged by clinical field for fast EMR filing
Built-in clinical screening
Behavioral health risk assessment, pain scales, and other validated tools
Yes. You can configure unique intake paths by specialty, appointment reason, or both. A new orthopedic patient gets a different intake than a return visit for physical therapy follow-up.
Your team works with MedReception during setup to map clinical intake requirements to AI questions. We provide templates by specialty; you customize from there.
Use conditional branching. For example, 'Have you had prior imaging?' If the answer is no, skip the 'Which imaging did you have?' follow-up. The AI only asks relevant questions.
Yes. The AI flags responses that suggest urgency (e.g., severe pain, suicidal ideation, or high fever). Your staff gets priority alerts so you can triage those patients appropriately.
No. All workflows feed into your existing EMR. Responses are captured on the call and returned as structured, EMR-pasteable summaries tagged by field so your staff can review, confirm, and file them—regardless of which intake path the patient took.
Related
Patient intake
Full intake customization and workflow design options.
Specialties
Configured per specialty
See how AI intake is tailored for dermatology, orthopedics, behavioral health, and other practices.
Specialty
AI receptionist for behavioral health practices
Example of specialty-specific intake, including risk screening and clinical workflows.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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