Capability
A medical receptionist in your specialty knows what questions to ask, what symptoms mean 'urgent,' and how your provider prefers cases triaged. Generic AI reception misses this. MedReception learns your specialty's workflows.
Your intake protocol is embedded in the AI. Calls are routed and triaged according to your specialty's urgency rules. Urgent cases reach your provider immediately; routine cases are booked and documented.
What took your experienced receptionist years to learn is now coded into the AI. New staff, temporary staff, or night coverage all follow the same protocols with the same accuracy.
Your provider doesn't get pulled into the phone to explain 'Is this urgent?' The AI has already triaged using the right criteria. Your provider focuses on clinical work.
Certain specialties require specific intake steps—e.g., orthopedics needs to capture prior imaging; psychiatry needs to assess suicidal ideation. The AI follows these protocols on every call.
Specialty-specific chief complaint categories
Orthopedics, cardiology, psychiatry—configured to your practice
Urgency triage configured to your protocols
Severe pain, red flags, crisis symptoms identified and escalated
Specialty intake questionnaire embedded
Your standard questions asked on every new patient call
Insurance and pre-auth screening integrated
Common coverage issues and authorization triggers captured
Your clinical team defines the chief complaint categories, urgency flags, and intake questions during setup. MedReception applies these rules on every call. If protocols change, we update them; the AI follows the new rules immediately.
Yes. For example, an orthopedic practice might flag 'loss of sensation' or 'severe swelling' as urgent. A psychiatry practice might flag 'suicidal ideation' or 'active psychosis.' These flags trigger immediate escalation to your provider.
Yes. If your practice always asks about prior surgeries, medications, or imaging, the AI asks those questions on every new patient call. Answers are captured and returned to your staff as a structured summary for review and EMR filing.
Tell us. We update the AI's configuration immediately. On the next call, the new protocol is in effect. Your team reviews changes and approves before they go live.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
