Recovery Management
Schedule automated post-op calls at 24 hours, day 3, and day 7 to verify pain, swelling, and wound integrity. Urgent findings escalate to your surgeon; routine updates are captured as structured summaries for your staff to review and file.
Day 3 and day 7 post-op calls ask about fever, redness, warmth, and drainage. Signs of infection are flagged immediately for surgeon review. Patients don't wait until a week later to report a spreading infection.
Post-op calls assess pain level and medication use. If pain is not controlled, your surgeon is notified and can adjust the regimen. If pain is minimal and patient is overusing opioids, that is flagged too.
The AI confirms patients are following restrictions (immobilization, no water on the wound, range-of-motion exercises) and attending hand therapy. Non-compliance is flagged for your clinical staff to address.
Routine post-op concerns are addressed on the scheduled call. Patients don't go to urgent care or the ED for questions answerable in a 5-minute call from your AI receptionist.
Post-op wound checks automated
Day 1, day 3, day 7 follow-up calls with infection screening
Pain and medication tracked
Pain level, medication use, and side effects assessed each call
Infection red flags escalated
Fever, redness, drainage, swelling reported to surgeon live
Compliance and therapy verified
Immobilization, exercises, and hand therapy appointments confirmed
You set the schedule: typically 24 hours post-op, day 3, and day 7 (or at 2 weeks for minor procedures). Calls are outbound from the AI to the patient's phone number at the time you specify.
The AI immediately escalates to your on-call surgeon or clinic triage line with the patient name, contact number, and findings (fever, redness, drainage, etc.). The surgeon can call the patient back and make a clinical decision.
Yes. During the call, the AI can remind the patient: 'Keep your hand elevated above your heart. Do not get the bandage wet. Attend hand therapy on [date] at [time].' Compliance is noted in the summary.
Call logs and findings are returned as a structured summary to your staff. Your clinical staff reviews the summary and enters the relevant findings into the patient's post-op note in the EMR.
The AI leaves a voicemail with your clinic callback number. Your staff follows up the next business day, or you can configure automatic rescheduling of the call for later that day.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Related Specialty
AI receptionist for surgical practices
Pre-op, post-op, and surgical patient management workflows.
Next step
Call routing and triage
Getting each caller to the right place first time.
Related
Pre-Op Call Automation for Hand Surgery
Hand surgery clinics spend hours confirming pre-operative compliance.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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