Fresno Family Medicine
Family medicine practices in Fresno lose new patients during lunch when staff step away. MedReception AI answers, books appointments, and captures intake while your team eats. No hiring, no scheduling complexity, no gaps.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Fresno practices experience heavy call volume during lunch when staff are unavailable, leading to missed new patients and frustrated existing ones. Katie answers every call, qualifies the caller, and books the appointment. Your front desk returns from lunch to a full schedule and zero voicemails.
The caller tells Katie what they need. Katie checks your schedule, confirms availability, and writes the appointment directly into your EMR. MedReception AI integrates with 13+ EMRs, including athenahealth, eClinicalWorks, and Elation. New patient records are created with name, date of birth, and phone number. Staff don't re-enter anything.
Katie captures medical history, current medications, allergies, insurance information, and the reason for the visit as a structured summary. Your staff review it once, paste it into the chart, and the provider sees it before the patient sits down. No transcription, no back-and-forth.
Your lunch-hour rules, your specialty (family medicine), your EMR, your phone system, all configured by our team during onboarding. Every edit and optimization is free for life. If you switch EMRs, your AI stays with you.
Every call answered
No voicemail during lunch, no overflow to staff, no caller hang-ups
Appointment booked into your EMR
New patient records created with demographics; no staff data entry
Structured intake captured
Chief complaint, allergies, medications, insurance ready for your team to file
Urgent calls escalated
Rules you set determine routing to on-call provider or immediate staff callback
No. Katie handles calls during lunch and after hours so your staff don't have to. When your team is at the desk, they handle the calls they prefer and focus on complex patient needs, insurance verification, and relationship-building. Katie covers the gaps and the routine calls.
Katie can reschedule existing appointments, answer basic questions about office location and hours, and route complex questions to your staff via a callback. Your rules determine what Katie handles and what goes to a team member.
Launch takes about one week from signup. Your EMR connection and phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. Your onboarding specialist handles all the configuration.
Katie still answers every call, handles intake, and sends booking requests to your staff. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with every client. All calls are handled inside our secure system. Insurance information and intake are captured and returned to your staff for filing.
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