Plastic Surgery
Plastic surgery practices in Fresno field consultation calls during and after hours. Voicemail leaves money on the table: callers don't follow up, details are incomplete, and callbacks get lost. MedReception AI answers every call instantly, qualifies the inquiry, books the appointment end to end, and escalates urgent callbacks to your team.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Voicemail is a dead end. MedReception answers the phone when your team is busy or after hours, qualifies the caller's interest in specific procedures (rhinoplasty, facelifts, injectables, body contouring), and books the appointment directly into your schedule. If the caller prefers to speak to your team first, the call is escalated immediately with full context.
Cosmetic consultations often hinge on financing, package pricing, or procedure timing. Instead of leaving a voicemail and waiting for a return call, callers confirm their appointment on the first contact. Your team receives a structured intake summary with procedure interest, any questions asked, and contact details, so follow-up is fast and informed.
Appointment details and caller contact information are sent to your EMR (athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM, Amazing Charts) for your staff to review and file. Structured intake summaries, including procedure interest and questions asked, are captured on the call and returned as a summary ready for your team to paste into your EMR. No re-keying, no lost details.
MedReception is custom-built for your practice, not plug-and-play. Your onboarding team configures cosmetic-specific workflows, integrates your phone and EMR, and trains your staff. After launch, you get free lifetime edits and optimization: adjust triage rules, add procedures, refine messaging anytime without paying for updates.
Every call answered
No voicemail dead ends, day or night
Direct appointment booking
Callers confirm consultations on the first call
Structured intake capture
Procedure interest, financing questions, and referral source ready for your team
Named EMR integrations
Appointment and patient data ready for your system
No. The AI qualifies the caller's interest and captures their details, but your team controls the appointment rules. You set which procedures are available, which time slots are open, and which calls get escalated to a clinician before booking. The AI follows your rules, always.
If the caller's question is outside the AI's scope, the call is escalated to your team immediately with full context: what procedure they're interested in, what they asked, and their contact details. Your staff can then discuss packages, payment plans, or scheduling preferences directly.
Launch takes about one week from signup. Your phone number and EMR connection are ready in 1 to 3 days. MedReception registers your number for patient texting in about 5 business days. Your team configures cosmetic-specific intake fields and triage rules during onboarding. After that, every call and appointment flows into your EMR automatically.
Yes. MedReception answers calls 24/7. During business hours, you can have the AI handle overflow or let your team answer and use the AI for after-hours and lunch coverage. You control the routing: which calls go to the AI, which go to your team, and which get escalated based on urgency or complexity.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, with a BAA included for your practice. All voicemail and intake summaries are handled inside MedReception's secure infrastructure. Patient data syncs to your EMR and is never stored elsewhere.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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