ENT New Patient Intake
ENT practices field new patient calls outside office hours and lose them to voicemail. MedReception AI answers immediately, gathers chief complaint and medical history during the call, routes urgent cases to on-call providers, and books appointments into your EMR. Your team arrives to a populated schedule and intake summaries ready to review, not a stack of voicemails.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Fresno ENT practices answer new patient calls during business hours but lose them after 5 PM. Katie answers every call, captures the reason for the visit and basic history on the first contact, and books the appointment. Your schedule reflects overnight demand, and your staff starts the day with actionable intake, not a voicemail backlog.
Sudden hearing loss, severe vertigo, or post-op bleeding need immediate triage. You set the escalation rules: Katie routes high-priority calls to your on-call ENT or answering service based on the intake. Your team knows what was escalated and what action was taken before they arrive in the morning.
Katie gathers chief complaint, symptom onset, prior ENT history, current medications, allergies, and insurance information during the call. The summary is formatted for your staff to review and file into the chart. No re-entry, no missing details, no interpretation required. If you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite or Nextech, new patient demographics and appointments write directly to your EMR.
You arrive to a current schedule with overnight bookings already entered, intake summaries queued for review, and escalation notes visible. Standup becomes a quick pass over the overnight queue instead of a voicemail excavation. Your staff can begin chart prep and room setup immediately.
MedReception is custom-built per client. Your ENT intake workflow, escalation triggers, and booking rules are configured during onboarding and refined as your team learns what works. You get white-glove setup, a real team, and free lifetime edits and optimization. Your AI adapts to your practice, not the other way around.
Every call answered
After-hours new patient calls reach Katie immediately, no voicemail
Structured intake captured
Chief complaint, history, medications, allergies and insurance details gathered during the call
Urgent cases escalated
High-priority calls routed to your on-call provider per your rules
EMR-ready summaries
Intake formatted for your staff to review and file into the chart
Katie answers immediately. She gathers when the hearing loss started, whether it was sudden or gradual, which ear is affected, any associated symptoms (tinnitus, vertigo, ear pain), prior ENT history, current medications, and allergies. She offers available appointment times and books the visit. If the caller reports sudden hearing loss or severe symptoms, Katie escalates to your on-call provider per your routing rules. Your team arrives to the appointment on the schedule and the intake summary queued for review.
Yes. MedReception speaks 59 languages and books appointments end to end only in English, Spanish and Korean. A bilingual line answers in English and Spanish. Katie gathers the same structured intake in whichever language the caller uses, and the summary is provided in English for your staff to review and file.
Katie answers the second call, updates the appointment status, and flags the change in your queue. Your staff reviews the cancellation note in the morning and updates your schedule. If you have a waitlist or another patient on hold, your team can contact them to fill the slot.
If you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite or Nextech, new patient demographics and appointments write directly to your EMR. Intake summaries are formatted for your staff to review and file into the chart. Launch takes about one week from signup; the EMR connection and phone number are ready in 1 to 3 days. If you use a different EHR, Katie still answers every call, handles intake and sends booking requests your staff enter into your system. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA for US practices. Voicemail and intake summaries are handled inside MedReception's secure infrastructure. All calls and patient data are encrypted and access is logged.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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