Mental Health Practices
MedReception AI handles after-hours and weekend phone calls for Fresno mental health practices. New patients and existing clients reach a live voice, book appointments on the spot, and complete intake questions. Staff arrive to a sorted callback queue with context already captured, not a voicemail pile. Urgent calls route to on-call clinicians by the rules you set.
By MedReception AI, physician-built by Paul Toomey, MDPublished
A caller reaching your practice Friday evening or Sunday afternoon hears a voice, not a voicemail box. Katie confirms their availability, takes their insurance and contact details, and books them into the next open slot. Your intake form is completed during the call. Monday morning, your staff have a new patient already in the schedule with structured notes ready to file.
A client who needs to move their Wednesday appointment can call anytime, hear Katie, and pick a new slot without leaving a message. The change lands in your EMR immediately. Staff spend zero time playing phone tag on routine reschedules.
You set the rules: if a caller mentions crisis, suicidal thought, or another clinical trigger, Katie escalates to your on-call clinician or transfers to your crisis line. Routine calls stay in the callback queue. Your team controls what urgent means.
New patient information, name, date of birth, insurance, phone, chief complaint, medication list, allergies, is captured on the call and returned as a structured summary. Your staff review it and file it into the chart. No re-keying, no lost details.
MedReception is built per client, not plug-and-play. Your intake questions, your appointment types, your escalation rules, your language preferences, all configured to match how your Fresno practice works. Edits and optimization are free for life.
Every call answered
No voicemail, no missed new patients, nights and weekends
Appointments booked end to end
Caller hears availability, picks a slot, and the booking lands in your EMR
Urgent calls escalated by your rules
You define what triggers an on-call callback or crisis transfer
Structured intake captured on the call
New patient details ready for your clinician to review and file
Yes. MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Appointments and new patient demographics sync directly. If your EMR is not listed, custom integration is available; book a demo and we will scope yours. Launch takes about one week from signup; the EHR connection and your phone number are ready in 1 to 3 days.
You set the escalation rules before launch. You can route crisis calls to your on-call clinician, transfer to your internal crisis line, or send to a crisis service. Katie follows your protocol. Routine calls stay in the callback queue for morning follow-up.
Yes. During onboarding, you provide your intake form, chief complaint, psychiatric history, current medications, suicidal or homicidal ideation screening, substance use, trauma history, whatever you need. Katie asks those questions during the call and returns the answers as a structured, pasteable summary. Your clinician reviews the summary before the first appointment.
Katie handles it on the spot. The patient hears available times, picks a new slot, and the change updates in your EMR immediately. If they need to cancel, Katie captures the cancellation and marks the appointment as no-show or cancelled per your preference. Staff do not have to call back for routine changes.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, with a BAA included. All calls are handled inside MedReception's secure infrastructure. Patient data captured during the call is stored securely and returned to your EMR or your staff portal.
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