EHR AI Booking Integration for Urgent Care and Emergency Departments

During onboarding, your ED medical director and operations team define escalation criteria: keywords (chest pain, difficulty breathing, etc.), call patterns, and patient history flags. The AI applies these rules consistently and routes emergencies to on-call clinicians within seconds.

Uncertainty triggers escalation. The AI errs on the side of caution—if a call shows any emergent indicators, it routes to your on-call team or main ED line. Your clinical staff make the final triage decision.

Yes. When a patient calls ahead or arrives at your ED walkin window, the AI can collect insurance information, demographics, and chief complaint via phone or tablet IVR. Patient demographics are synced to your Tebra chart; chief complaint and symptoms are returned as a structured summary for your staff to review and file.

Yes. The AI handles unlimited concurrent calls. During peak hours, calls are queued or routed based on acuity. Your front desk sees real-time queue status and can manage patient flow accordingly.

Your ED provides on-call clinician phone numbers and escalation rules during setup. For emergent calls, the AI attempts to reach the on-call physician directly. If no answer, it falls back to your main ED line or another configured escalation number.

Name, DOB, phone, and insurance information are synced to Tebra to create or update patient records. Chief complaint and relevant symptoms are captured on the call and returned as a structured summary for your ED staff to review and file. Clinical data (allergies, medications, medical history) is added by your ED team during initial assessment.