Multi-Location Dermatology

Every referral call answered and routed to the right location and provider, no missed handoffs between your offices.

Dermatology referrals are time-sensitive and need to land with the right provider at the right location. MedReception AI answers every referral call instantly, captures the clinical reason and patient preferences, and routes to your best available slot across all your offices. One AI receptionist, one phone number, complete visibility into every referral intake.

Answer referral calls instantly across all locations from a single phone number; no transferred calls, no voicemail
Capture referral source, clinical concern (skin cancer screening, acne, rosacea, cosmetic consultation, Mohs follow-up), and patient's location preference in one call
Route medical referrals to the appropriate clinical provider and cosmetic referrals to the right specialist based on availability and location
Appointment bookings and patient demographics write to each location's EMR; referral details and patient intake return as a structured summary for your clinical staff to review and file
Handle overflow referrals by suggesting the next available slot at any location or scheduling a callback if your team prefers to reach the patient
Multilingual intake captures referrals in English and Spanish without requiring a separate line or staff interpreter

How it pays back

No Referral Gets Lost Between Offices

Referrals are routed by clinical need and provider specialty, not by guesswork or patient confusion. Every call is logged, every intake is structured, and your clinical team sees exactly what the referring provider said and what the patient needs. No more calls bounced between locations or patients who call back because they reached voicemail.

Referral Intake Built for Dermatology Workflows

The AI knows to ask about skin concern type, location on the body, urgency (skin cancer concern vs. cosmetic), referring provider, and insurance. It captures the clinical context that matters to your dermatologists, not generic appointment questions. Intake is structured so your staff can review and file it in the chart.

One Team, One System, Portable Across EMRs

Whether you run athenahealth, eClinicalWorks, Elation, Tebra, SimplePractice or another supported system at each location, MedReception connects to all of them. If you add a location or change EMRs later, your AI receptionist and phone number stay the same. Custom-built for your practice, not a plug-and-play template. FREE LIFETIME edits and optimization as your referral patterns or locations change.

Every referral call answered

Instant pickup, no voicemail or transferred calls between offices

Clinical context captured on first call

Referral source, skin concern, urgency, and patient preference recorded in one intake

Routed by provider and specialty

Cosmetic referrals to cosmetic providers, medical referrals to clinical specialists, by location and availability

EMR-independent and portable

Works with 13+ dermatology EMRs; switch systems or add locations without losing your AI

Frequently asked questions

How does the AI know which location or provider to route a referral to?

You train the AI on your locations, providers, specialties (cosmetic, medical, Mohs, pediatric, etc.), and hours. When a referral call comes in, the AI asks about the skin concern and patient's preferred location, then routes to the best available provider and time slot. If a patient has no preference, the AI books the next available appointment across your network. Your team controls all routing rules during onboarding and can update them anytime.

What information does the AI capture from a referral call?

The AI captures the referring provider's name and practice, the patient's chief complaint (skin cancer concern, acne, rosacea, cosmetic consultation, post-op follow-up, etc.), location on the body, insurance information, patient contact details, and location or provider preference. All of this is returned as a structured summary for your staff to review and file. The AI does not make clinical decisions; it routes and escalates.

Does the appointment booking write to each location's EMR?

Yes. The appointment date, time, provider, and location write directly to the patient's chart in each location's EMR. Patient demographics (name, DOB, phone) also sync. Referral details, clinical notes, and medical history are returned as a structured summary that your staff reviews and files.

What if a referral comes in after hours or on a weekend?

The AI answers every call, day or night. You can set after-hours routing to book for the next available appointment, offer a callback from your on-call provider, or send the referral to a specific location. After-hours intake is captured and waiting for your team when they arrive.

How long does it take to set up MedReception for multiple locations?

Launch takes about a week from signup. Your phone number and EHR connections are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. We handle all the setup; your team provides location details, provider names, and routing preferences during onboarding.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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