Your dermatology practice closes Friday evening. Urgent skin concerns, procedure inquiries, and new patient calls don't stop. MedReception's AI receptionist answers every weekend call and routes them by your rules.

You set the escalation rules. The AI follows them: if a caller reports skin infection symptoms, severe reaction, or other red flags you define, the call routes to your on-call provider immediately. Routine cosmetic inquiries and appointment requests are logged for your team Monday morning.

Yes. The AI captures the appointment request, patient name, date of birth, phone number, and provider preference, then writes the booking directly to your EMR. Your team confirms or adjusts it when they return. No manual data entry, no missed leads.

The AI qualifies the call: procedure type, area of concern, prior treatments, budget, and availability. The structured summary is ready for your staff Monday morning. If the caller wants to book, the appointment is captured and sent to your EMR. No lead is lost.

Launch takes about one week from signup. Your EMR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. You'll be answering weekend calls quickly.

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. All weekend and after-hours calls are handled securely inside our infrastructure. Patient data is never shared or stored outside your practice's control.