Bilingual Spanish + English
Dermatology practices serving bilingual patient populations lose calls when staff are in treatment rooms or with patients. MedReception AI answers in Spanish and English, qualifies skin concerns with structured intake, escalates urgent cases, and books appointments directly into your EMR, no callbacks needed.
Spanish-speaking patients reach a live AI that understands medical dermatology vocabulary and cosmetic procedure questions. English callers are answered the same way. Both are qualified and booked without callback delays.
Katie captures location, duration, appearance, and severity of skin concerns in the patient's language, then returns a structured summary your staff review before the appointment. Insurance and demographics are also captured and organized for check-in.
Severe allergic reactions, medication refills, or lesion changes trigger instant staff escalation based on your rules. The AI does not make clinical decisions; your team does.
Cosmetic procedure enquiries (Botox, fillers, laser) are routed to your cosmetic team or scheduler. Medical concerns (rashes, infections, skin cancer screening) go to clinical staff or the on-call provider.
Multi-location practices answer all calls in Spanish and English from a single AI. Appointments book into your shared EMR. No separate systems per office.
Every call answered
Spanish and English, day or night, no voicemail dead ends
Urgent calls escalated
Severe reactions and lesion concerns routed to staff by your rules
Structured intake
Skin concern details captured and formatted for your chart
13+ EMR integrations
Appointments book directly; no manual entry
No. Katie identifies the caller's language preference at the start and conducts the entire call in Spanish or English. No mid-call switching.
You set the escalation rules. For example, you can flag severe allergic reactions, medication refills, or lesion changes for immediate staff alert. The AI routes by your criteria; your team makes clinical decisions.
Yes. During intake, the AI asks about the nature of the concern. Cosmetic procedure questions (Botox, fillers, laser) are routed to your cosmetic scheduler or team. Medical concerns (rashes, infections, screening) go to clinical staff.
If you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech, appointments book directly into your schedule. If you use another EMR, Katie still answers every call and handles intake; your staff enter the booking. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. The EHR connection and your phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days.
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Next step
Dermatology practices
How call handling differs for dermatology practices.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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