Dermatology

Every dermatology call answered on the first ring. Cosmetic inquiries qualified before they reach your schedule. Medical concerns routed by urgency.

Callers reach a live answer immediately, not a voicemail or hold queue. MedReception Katie captures intake details, identifies the reason for the call, and books appointments or escalates urgent skin concerns to your team. New patient demographics and appointment requests are booked into your EMR. Cosmetic procedure inquiries are qualified on the call so your schedule stays focused on booked patients.

How it pays back

Instant Answer, No Qualification Delay

Callers hear a greeting immediately. Katie asks about the nature of the visit (cosmetic procedure, skin concern, follow-up, urgent issue) and captures the caller's name, phone, date of birth, and reason for the call. No hold time, no transferred calls, no voicemail. Cosmetic inquiries are qualified on the spot: procedure type, area of concern, timeline, and any prior experience. Your staff reviews the structured summary and decides next steps.

Cosmetic Intake That Converts

Cosmetic callers shop around and hang up if they reach voicemail or a hold queue. Katie's instant answer and procedure-specific questions (type, area, goals, budget awareness) capture the inquiry before the caller moves to another practice. Appointment requests are booked into your schedule or held for staff review. New patient details and procedure notes are returned as a structured summary for your team to review and file, so your team has context before the consultation.

Medical Triage Without Clinical Judgment

Callers reporting urgent skin concerns (infection signs, severe rash, suspicious lesion, post-procedure complications) are routed to on-call staff immediately by the escalation rules you define. Katie does not diagnose or assess severity; she captures the reported concern and the caller's contact info, then escalates. Your clinicians decide if the caller needs same-day attention or can be scheduled routinely.

Multi-Location Routing and Unified Intake

Dermatology groups with multiple locations route calls by provider availability, location preference, or specialty (medical vs. cosmetic). All intake happens through one phone number and one AI receptionist. Appointment requests, new patient records, and escalations are routed to the correct location and provider. Staff see structured summaries ready to paste into your EMR.

Custom-Built for Your Workflow

MedReception is custom-built per practice, not a plug-and-play template. Your dermatology intake questions, routing rules, and escalation triggers are configured during onboarding. If you change your intake process, your providers, or your EMR, we update the AI at no extra cost, for life. White-glove onboarding and a real team ensure the AI matches your practice from day one.

Every call answered

Instant greeting, no voicemail or hold queue, day and night

Cosmetic inquiries qualified on the first call

Procedure type, area of concern, and appointment intent captured before the caller hangs up

New patient data ready for your team

Demographics, chief complaint, and appointment request captured; structured summary returned for staff review and filing

Urgent calls escalated by your rules

Medical skin concerns routed to on-call staff; clinicians decide next steps, not the AI

Frequently asked questions

How does Katie handle a caller reporting a skin concern vs. a cosmetic inquiry?

Katie asks about the nature of the visit and listens for keywords you define (rash, infection, lesion, procedure, Botox, filler, etc.). If the caller reports a medical concern, Katie captures the reported symptoms and routes to on-call staff if your escalation rules apply. If the caller is inquiring about a cosmetic procedure, Katie asks procedure-specific questions (type, area, goals, timeline) and qualifies the inquiry before booking or holding the request for staff review.

What information is captured during a new patient intake call?

Katie captures name, phone, date of birth, email, reason for the visit, chief complaint or procedure of interest, and appointment request (preferred date, time, provider, location). For cosmetic inquiries, she also notes procedure type, area of concern, prior experience, and timeline. All details are returned as a structured summary that your staff reviews and files in the EMR. Insurance information and photo ID are captured on the call and handed to staff via the MedReception portal.

How does the AI know which calls are urgent?

You define the escalation rules during setup. For example, you might flag calls mentioning infection signs, severe rash, post-procedure complications, or specific symptoms as urgent. Katie listens for those keywords and routes the call to on-call staff immediately. She does not assess severity or make clinical decisions; your clinicians review the captured details and decide if same-day care is needed.

Can MedReception handle multi-location dermatology groups?

Yes. Calls can be routed by provider availability, location, or specialty (medical vs. cosmetic). All intake happens through one phone number. Appointment requests, new patient records, and escalations route to the correct location and provider. Your staff sees structured summaries ready to paste into your EMR, regardless of which location the caller called.

Does the intake sync to my EMR automatically?

New patient demographics, date of birth, phone number, and appointment requests are booked into your EMR if you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech. The chief complaint and intake summary are returned as a structured, EMR-pasteable summary for your staff to review and file. If you use a different EHR, Katie still answers every call and handles intake; your staff enters the booking request, and we can discuss a custom integration. MedReception is HIPAA compliant (verified by Compliancy Group) and portable across EMRs, so if you switch systems, your AI receptionist stays with you.