Dermatology
Dermatology practices field calls about potential skin cancer, suspicious lesions, and urgent concerns outside business hours. MedReception AI answers immediately, captures clinical details, and escalates urgent cases to your team, so no concerning call goes unanswered.
Callers with skin cancer concerns, suspicious changes, or infection signs reach your team immediately. AI triages by urgency rules you set, so high-priority cases are escalated the moment the call ends, not hours later when voicemail is checked.
Instead of a voicemail saying 'I have a spot on my shoulder,' the AI gathers lesion description, location, duration, color, size, symptoms, and the caller's main concern. Your staff receive a structured summary ready to review before the appointment.
Whether the caller is asking about a mole removal or reporting a changing lesion, the AI qualifies the urgency and books accordingly. Routine cosmetic inquiries flow to your schedule; concerning calls go to your team first.
Your team is not on call to answer phones. The AI answers every night, weekend, and holiday call, captures the detail, and escalates urgent cases by your rules. Staff review and act during business hours.
Appointment bookings and new patient demographics write to your EMR. The structured clinical summary, lesion details, symptoms, and caller concern, is returned as an EMR-pasteable summary for your staff to review and file. No re-keying caller information or searching for voicemail details.
Every call answered
No voicemail dead ends for skin cancer concerns or urgent lesion changes
Urgent cases escalated by your rules
Your team is notified immediately when a caller reports a suspicious or changing lesion
Structured clinical intake
Lesion details, symptoms, and caller concern captured in one call and ready for your review
Appointment booked and ready
New patient details and booking written to your EMR; clinical summary returned for your team to file
No. The AI does not make clinical judgments. It captures what the caller describes, location, appearance, duration, symptoms, and returns that detail to your team as a structured summary. You set the escalation rules (for example, 'flag any mention of bleeding, rapid growth, or color change'), and the AI follows them. Your clinicians review the information and decide next steps.
The AI answers immediately, asks about the lesion and the caller's concern, and escalates the call to your team by the urgency rules you've set. Your staff are notified so they can reach out during business hours or direct the caller to urgent care if appropriate. The caller never reaches voicemail.
The AI asks what brings the caller in. If they describe a cosmetic concern (mole removal, laser treatment, skin rejuvenation), it books a cosmetic slot. If they report a lesion concern, infection, or urgent skin issue, it flags the call for your team and offers an urgent or next-available appointment. Your practice controls the appointment types and routing rules.
No. The AI captures the caller's description and concern, then returns it as a structured, EMR-pasteable summary that your staff review and file. Your clinicians decide what goes into the chart. Appointment bookings and new patient demographics (name, DOB, phone) are written directly to your EMR (if you use athenahealth, eClinicalWorks, Elation, or another integrated system); everything else is handed to your team for review.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with your practice. All calls are handled inside MedReception's secure infrastructure. Your team can review call recordings and summaries in the MedReception portal, which is also HIPAA compliant.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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