Dermatology
Purpose-built answering service for hybrid dermatology and medical spa practices. Route cosmetic inquiries and medical dermatology calls appropriately, capture distinct intake data, and book both appointment types seamlessly.
A caller asking about Botox is routed to your cosmetic coordinator. A patient with acne is routed to your dermatologist's schedule. The AI clarifies intent in seconds, so no call lands in the wrong queue.
Intake data is captured with distinct fields for each service line. Your business analytics can measure cosmetic volume, medical visit volume, and cross-sell opportunities separately.
For cosmetic patients: procedure concerns, aesthetic goals, and budget notes are documented. For medical patients: symptom history, prior treatment response, and contraindications are captured as structured, EMR-pasteable summaries for your providers to review instantly.
Medical dermatology calls trigger insurance checks; cosmetic calls offer financing and cash-pay options. Your staff doesn't juggle two different workflows manually.
Separate intake workflows
Cosmetic and medical dermatology calls routed to correct schedulers
Caller intent identified instantly
No handoff delays or misdirected calls
Dual EMR encounter types
Appointments written with correct service type and billing code
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
The AI listens for keywords in the first 30 seconds: cosmetic terms (Botox, filler, laser hair removal, anti-aging) vs. medical terms (acne, eczema, mole check, skin cancer). Follow-up questions confirm intent and route appropriately.
Yes. Cosmetic patients can book a consultation to discuss options and pricing. Medical dermatology patients are scheduled for a standard appointment. The intake notes differ by type so providers have the right context.
The AI mentions financing or cash-pay options available during the call if the patient asks about cost. This information is included in the call summary for your cosmetic coordinator to discuss before the appointment.
The AI identifies the primary concern and books the appropriate appointment type. The summary flags the secondary interest so your staff can discuss bundled services or schedule a second appointment.
Insurance provider name is captured on the call. Your staff verifies coverage, checks benefits, and initiates any prior-auth needed before the appointment. The structured summary flags insurance requirements for your billing team.
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