Concierge & DPC
Concierge practices rely on consistent member engagement. An AI receptionist handles appointment confirmations, cancellation callbacks, test result follow-ups, and other routine member outreach—freeing staff to focus on clinical relationships.
Confirmation calls 24 hours before each visit capture changes in member circumstances. Members can cancel early, freeing your schedule, or confirm and arrive—either way, your clinician isn't waiting for a no-show.
Concierge practices thrive on continuous care relationships. Callback automation reaches members proactively with test results, medication changes, or preventive reminders—without your staff manual calling lists.
When a member calls to cancel, the AI offers rescheduling and captures their reason. If they can't reschedule immediately, your staff know the slot is open and can fill it from your waitlist—no revenue lost to cancellation gaps.
As your membership grows, so does outreach volume: confirmations, recalls, lab notifications, wellness checks. AI automation absorbs all routine member communication, so your clinical staff can reserve phone time for complex care conversations.
Pre-visit symptoms captured
Confirmation calls return structured notes on recent health changes for clinician review before visit
Cancellations backfilled same-day
AI captures reason and rescheduling intent; your staff fill slot from waitlist
Follow-up outreach scaled
Test results, lab notifications, and routine wellness calls handled without staff manual dialing
The AI uses a pre-configured script aligned with the member's upcoming appointment reason. For example, if a member is scheduled for a follow-up blood pressure check, the AI asks: 'Since your last visit, have you noticed any dizziness, chest discomfort, or changes in your blood pressure readings at home?' Answers are captured and returned as notes for your clinician to review before the visit.
Yes. You configure which lab result thresholds trigger an outbound call to the member. If a result is abnormal, the AI calls the member, reads the result clearly, and either schedules a callback with the clinician or routes urgent findings to your on-call provider immediately.
When a member cancels on the confirmation call, the AI offers immediate rescheduling. If the member declines, your staff are alerted in real time and can call waitlisted members to fill the slot. Some practices use text reminders for waitlisted members, too.
Yes. You configure the AI to support Spanish, Mandarin, Vietnamese, or other languages. A member who prefers Spanish will receive a Spanish-language confirmation call with the same care as an English speaker.
The AI returns confirmation and follow-up notes as structured summaries. Your staff review and file them into the member's chart—they're not auto-populated to the EMR, but formatted and organized so your team spends seconds, not minutes, entering notes.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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