Concierge & DPC
Concierge practices rely on high member satisfaction and consistent panel utilization. An AI receptionist books appointments on every eligible call, writes the booking to your EMR, and removes the friction that causes members to go elsewhere.
By MedReception AI, physician-built by Paul Toomey, MDPublished
When a member calls, they want an appointment—not a callback promise. An AI receptionist books them immediately while they're on the line, removing the friction and the risk they'll call a competitor.
Every eligible call results in a booking. No lost calls, no abandoned requests, no members who tried to reach you but gave up. Your chair time is filled with scheduled members.
Appointments are written to your EMR in real time with member demographics, phone number, and reason for visit. Your staff sees the booking instantly and can prepare for the visit.
The AI confirms the appointment details and sends a written confirmation to the member. They hear it once on the call and see it in email or SMS—reducing the no-show rate.
Appointment booked on every call
Eligible member calls result in confirmed bookings, no callback delays.
Member demographics written to EMR
Name, phone, contact method, and reason for visit captured and written to your EMR.
Instant confirmation sent to member
SMS, email, or call confirmation reduces no-shows and reassures the member.
Provider schedule respected
Availability, visit types, and panel constraints enforced in real time.
The AI offers the closest available options and explains the wait time. The member can choose the next available slot or be placed on a waitlist for their preferred time. Either way, the booking or waitlist placement is logged to your EMR and your staff can follow up if the member declines.
You configure visit types (annual exam, follow-up, preventive, etc.) and assign them to each provider during setup. The AI reads your EMR schedule and only offers bookings that match the provider's availability and visit type rules.
Yes, both. For existing members, the AI looks up their record by phone number or name. For new members, the AI captures their information on the call and creates a new patient record in your EMR with name, date of birth, and phone number. A structured intake summary is returned to your staff for review; they complete any missing clinical history before the visit.
The AI can handle this if you configure it to support family bookings. It captures the dependent's information and books the appointment under the dependent's record in your EMR. Your staff reviews and approves any new dependent records before the visit.
Yes. If your concierge model limits visit frequency, requires specific copay arrangements, or tracks membership benefits, you configure those rules and the AI enforces them during booking. For example, the AI can book only 4 annual visits per member if that's your plan limit.
Related
AI receptionist for concierge and DPC practices
Full concierge practice workflow and integration.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Integration
EMR and EHR integrations
Real-time appointment sync to your practice management system.
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