Concierge & DPC
Send proactive appointment reminders and launch recall campaigns for members due for check-ups. Reduce no-shows and drive repeat engagement while your staff focuses on clinical care and member relationships.
Members get reminded of their appointment days before, reducing no-shows. If they can't make it, they reschedule immediately instead of no-showing and damaging the visit.
Recall campaigns ensure members don't fall through the cracks. A member due for their annual physical or preventive visit gets a friendly reminder—no manual calling required from your staff.
Your front desk is no longer spending hours on reminder calls and recall outreach. These tasks run automatically, freeing your team to deepen member relationships during appointments and consultations.
Members can confirm, reschedule, or ask questions via text reply or phone menu, 24/7. No need to call back during business hours.
Recall campaigns triggered by EHR
Identify members due for preventive or annual visits, launch outreach on schedule
Confirmation tracking
Dashboard shows confirmation rate, no-shows, and member engagement trends
Yes. When a member receives a reminder text or voice message, they can reply with 'reschedule' or press a number in the voice menu. The system shows available slots, and the member books a new time without calling your office.
You define recall rules in the system—e.g., 'Contact members 12 months after their last physical.' The system scans your EHR on a schedule you set and launches outreach to members who meet the criteria. Your clinical team can review and approve before campaigns go out.
The AI can capture that preference and route it to your clinical team for review. Some members may decline unnecessarily; your staff can follow up. Others may have legitimate reasons, which your team documents in the EHR.
Yes. You can set the reminder content, timing, and channel (text, voice, or both). You can also personalize reminders by member name, appointment type, or provider.
A recall campaign identifies members due for a specific visit type based on your EHR, sends them an outreach message, allows them to reschedule or confirm, and reports back on who engaged and who didn't. Your staff can follow up manually on non-responders if needed.
Workflow
Appointment reminders and confirmations
Automated reminder campaigns and member rescheduling options
Next step
The cost of missed calls
What unanswered calls cost a practice.
Practice Model
AI receptionist for concierge and dpc practices
End-to-end workflows for concierge and membership-based practices
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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