Concierge & DPC
Concierge members expect 24/7 access, but staffing an after-hours desk is costly and exhausting. An AI receptionist answers member calls immediately, captures urgent details, and routes appropriately—letting your on-call provider stay focused on actual emergencies.
A live AI voice answers immediately, even at 2 AM. Members are not met with voicemail or an automated menu. Their call is documented and routed appropriately, meeting the premium experience they expect.
Providers receive calls only for true urgency. Non-urgent messages are captured and scheduled for follow-up. On-call time is no longer spent managing a ringing phone.
After-hours call summaries are waiting for your team. Callbacks and follow-ups are already scheduled. No surprise voicemail backlog or lost details.
Your members know they can reach someone—not something. After-hours availability is a tangible concierge benefit that member communication proves.
Calls answered immediately
After-hours member calls answered on first ring
Member verified before escalation
Urgent calls routed only to active members
Structured escalation
On-call provider receives details, not a phone
Morning handoff ready
Call summaries and scheduled callbacks waiting
The AI asks clarifying questions to assess urgency. Truly urgent calls (chest pain, difficulty breathing, severe trauma) are immediately escalated to your on-call provider with full details. Routine calls (prescription refills, appointment questions, billing) are captured and scheduled for business-hours callback.
Yes. The AI has access to your provider schedule and can book non-urgent appointments for the next available slot. Members see their appointment confirmed immediately, rather than waiting for the office to open.
The AI asks screening questions to determine urgency. If the member describes a true emergency, the call is transferred to your on-call provider immediately. If urgent but not emergent, the provider receives a message to call back promptly. This distinction protects both member safety and provider sanity.
Yes. Every after-hours call generates a structured summary showing member name, call time, reason for call, urgency level, and any action taken (appointment booked, escalated, scheduled for callback). This is available to your staff in the morning.
Yes. After-hours appointments book to your schedule and EMR. Call summaries—including member details, reason for contact, and urgency assessment—are available via API or exported report for your morning review and staff action.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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