Concierge & DPC
Concierge members expect accessibility. An AI receptionist triages after-hours calls, determines urgency, routes emergencies to on-call staff, and queues routine callbacks so nothing slips through the cracks.
Call is answered by a live, professional voice—not a generic voicemail. Member knows their message was captured and they'll hear back during business hours or from on-call staff if urgent. Peace of mind matters to members paying for premium access.
The AI returns a structured summary: member name, membership status, reported symptom, severity, and when they were told they'd hear back. On-call clinician spends time helping, not fishing for context.
Your staff arrive to a prioritized list of callbacks—urgent first, routine after. Each entry includes what the member said, what they were promised, and when to call. No scrambling, no missed callbacks.
Every after-hours call is logged with timestamp, reason, triage category, and action taken. Your compliance and medical-legal records are complete. No ambiguity about whether a call came in or what was said.
Urgent calls escalated instantly
Chest pain, severe bleeding, or critical symptoms reach on-call staff within seconds
Callback requests documented
All after-hours messages logged with member, reason, and callback priority
Morning callback list prioritized
Staff see urgent, same-day, and routine callbacks in order of triage
Member expectations set
Caller told exactly when to expect a callback and from whom
The AI recognizes the emergency language and immediately routes the call to your on-call provider or 911 guidance line. It also tells the member to call 911 if they're in immediate danger. The on-call team is alerted in real time.
Yes. If a member needs to be seen urgently but not emergently, the AI books them into an urgent slot or on-call visit window. It confirms the time with the member before hanging up.
The AI returns a structured summary of each after-hours call—member name, reason, triage level, and action taken. Your staff review it in the morning and file the clinical details into the chart. Billing and compliance data are logged separately.
The AI tells them the expected callback window (e.g., 'by 10 AM tomorrow') and sends a confirmation text or email with that commitment. Your staff see the same expectation in the morning list and honor it.
The AI has a fallback sequence: try provider 1, then provider 2, then escalate to the emergency protocol you define. Meanwhile, the member is held briefly with a reassuring message that they'll be connected to clinical staff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
