After-Hours & Daytime
Concierge members order imaging, labs and specialist care outside your practice. When those offices call back with questions, or members call to check status, your front desk is often overwhelmed. MedReception's AI receptionist answers every referral and prior authorization call, captures the details that matter, and routes them to your team with no dropped threads.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Imaging centers, labs and specialist offices expect callbacks during business hours. When your front desk is full, those calls go to voicemail and slip through the cracks. MedReception answers every one, captures what they need, and routes the task to the right person. Your referral partners get the information they need, and your members stay in the loop.
Members call to ask if their prior authorization came through. Your staff can check the insurer status and respond to the member the same day. MedReception captures the full inquiry, member identifiers and the authorization reference number, then routes it as a priority task so your billing team can respond without delay.
Outside offices request copies of your patient's notes, imaging results or test reports. Instead of a voicemail that sits for hours, MedReception logs the request with the organization name, what they need and when they need it, then routes it to your records or clinical staff as a structured task. Your release workflow stays intact and nothing gets lost.
Some members use insurance, others pay your negotiated cash rate. Specialist offices and imaging centers need to know which pathway applies before they schedule or bill. MedReception confirms and records the member's payment method so there is no confusion between your practice, the member and the outside provider.
Every referral call answered
No voicemail backlog from imaging centers, labs or specialist offices
Prior auth inquiries routed immediately
Billing and clinical staff see tasks the same day, not days later
Records requests captured with full context
Organization name, what they need, and your release workflow preserved
Payment method confirmed on every call
Cash rate, negotiated fee or insurance benefit recorded so no assumptions are made
When an imaging center, lab or specialist office calls asking for notes, results or orders, MedReception captures the organization name, what they are requesting, who they need it from and a verified callback number. The request is routed as a structured task to your records or clinical staff, who review it against your release workflow and respond directly. Your authorization process stays in place and nothing is lost to voicemail.
MedReception asks which prior authorization they are checking on, which insurer it was submitted to, and when they need a decision by. The AI captures the member's identifiers and reference number if they have one, then routes the inquiry as a priority task to your billing team. Your staff can check the insurer status and respond to the member the same day instead of playing phone tag.
Yes. MedReception asks whether the member is using their insurance benefit or your negotiated cash rate, then records that information on the task so your staff and any outside provider know which pathway applies. This prevents confusion when imaging centers or specialists contact you about billing or authorization.
MedReception answers calls 24/7. After-hours referral and prior authorization inquiries are captured with the same detail and routed as tasks for your staff to handle during business hours. Urgent escalations can be routed to an on-call provider if your practice chooses to set that rule.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. Member identifiers and appointment details sync directly to your chart. Referral and prior authorization details are captured on the call and returned as a structured summary for your staff to review and file. If your practice uses a different EHR, custom integration is available: book a demo and we will scope yours.
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