Concierge & DPC
Concierge members expect fast referrals and seamless prior auth. AI reception logs referral requests, captures specialist details, and alerts your care coordinator immediately—reducing friction and keeping members engaged.
A member calls Friday night needing a cardiologist. The AI captures the request, your care coordinator is alerted, and the member has confirmation by Saturday morning. That's concierge service.
Your coordinator doesn't spend time on each referral call collecting basic information. The AI does that, and your team focuses on authorization strategy and payer negotiation.
Once your team approves the referral or completes the auth, the AI notifies the member automatically. Members feel supported and informed, not abandoned in an authorization queue.
Urgent referral requests are flagged immediately. Your team acts faster. Members experience concierge care, not insurance hassle.
Urgent flags escalated instantly
Your provider or care coordinator notified in real time
Member follow-up automated
Status updates sent once your team completes the authorization
All details logged for coordination
Your team has full context for insurance and specialist communication
The AI captures the specialist name, diagnosis, and urgency. Your care coordinator or provider determines if prior auth is needed and which payer rules apply. The AI gathers the information; your team makes the clinical and business decision.
The AI recognizes the urgency, captures the specialist's contact info and clinical indication, and escalates to your provider or care coordinator immediately. Your team can reach out to the specialist or payer within minutes.
Once your coordinator marks the authorization as complete in your practice management system, the AI sends the member a personalized message with the status, specialist details, and next steps. No member is left wondering.
The AI captures the initial request and relevant clinical details as a structured summary for your team's review. Your team handles the clinical step therapy assessment and payer negotiation. Once resolved, the AI notifies the member. For complex cases, your coordinator may need to call the member back with specific guidance.
Yes, the AI captures payer name and plan details during the call and returns them as a structured summary for your staff to review and file. It's available for your coordinator to reference during auth calls, speeding up the process.
Specialty Focus
AI receptionist for concierge and dpc practices
Concierge practices configured for care coordination and member support.
Workflow Hub
Call routing and triage
Urgent referral and authorization requests route to the right coordinator immediately.
Workflow Hub
Patient intake
Capture all referral, insurance, and clinical context during member calls.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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