Concierge & DPC
Concierge members expect immediate escalation for urgent concerns. An AI receptionist recognizes red flags, captures critical information, and alerts your provider without delay—so members never wait through voicemail trees.
No voicemail for urgent calls. Member describes concern; AI assesses urgency; provider is contacted in seconds. This is what members pay for in concierge care.
Provider sees member name, history, chief complaint, and vital signs (if applicable) before the call connects. No cold transfer; no time wasted re-gathering information.
If symptoms warrant emergency care, the AI documents the concern and alerts your provider to guide the member to the ED. Clear handoff, no delays.
Triage assessment and chief complaint are captured in structured format for your team to review and file. Your provider completes the visit documentation.
Urgent calls escalated
Real-time provider alert; no queuing or voicemail
Member context provided
History, recent visits, and medication info available to provider before call
Triage documented
Call summary and urgency assessment captured for your team to review and file
Protocol-driven routing
On-call, office, or ED routing follows your standing orders
The AI is configured with your practice's urgency protocols (chest pain, shortness of breath, severe bleeding, etc.). You define what triggers immediate escalation; the AI enforces it consistently.
The AI still screens and escalates. If your office is open, the call can route directly to your team. If not, it escalates to on-call.
Yes. The AI can guide members through questions (e.g., 'Is your chest pain constant or intermittent?') to assess urgency. Responses are captured and provided to the provider.
The structured triage summary is captured during the call and returned to your team as a structured, EMR-pasteable summary for review and filing in the patient record.
The AI triggers immediate escalation to emergency services and alerts your provider. You can configure the system to call 911 directly if needed.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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