AI Answering Service
Chiropractic practices field injury follow-ups, appointment rescheduling, and new patient inquiries during peak hours and after hours. When your team is busy or the office is closed, MedReception's AI receptionist answers every call, captures why the patient called, and routes urgent cases to on-call staff. No voicemail tag, no callback backlog, no lost new patients.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Voicemail inboxes fill fast, messages get missed, and callbacks happen days later or not at all. MedReception answers the call as it rings, so the patient knows they reached you. Injury follow-ups, rescheduling requests, and new patient inquiries are captured in the moment and logged for your team, not buried in voice notes.
A live voice on the first ring builds trust. The AI captures their name, phone, and chief complaint, and returns it as a structured summary for your staff to review and file. Your team calls back with context already in hand, not scrambling to decipher a voicemail.
You define what urgent means: acute injury, severe pain, post-procedure concern, or any call reason you choose. The AI routes those calls to your on-call clinician or manager by phone or text, so nothing waits in a queue.
MedReception is custom-built for your practice and integrates with athenahealth, eClinicalWorks, Elation, Jane, SimplePractice, Tebra, ModMed, Practice Fusion, Office Ally, Cerbo, Hint, Accuro, pMD, PS Suite, and Nextech. If you change EMRs, your AI goes with you. No rip-and-replace, no vendor lock-in.
Every call answered
No voicemail, no missed new patients, no callback backlog
Caller intent captured
Appointment, reschedule, follow-up, urgent, or info, staff knows before they call back
New patient data to EMR
Name, phone, and DOB written instantly so lookup is fast
Urgent escalation on your terms
Rules you set route high-priority calls to on-call staff by phone or text
The AI captures appointment intent and availability from the caller, then returns a booking request for your staff to confirm and enter into your EMR. This keeps your schedule accurate and under your control. If you use athenahealth, eClinicalWorks, Elation, Jane, SimplePractice, Tebra, ModMed, Practice Fusion, Office Ally, Cerbo, Hint, Accuro, pMD, PS Suite, or Nextech, the appointment syncs automatically once your team confirms it.
You set escalation rules based on call reason, keywords, or caller intent. When a call matches your urgent criteria, the AI routes it immediately to your on-call provider or manager by phone or text. That person decides next steps, whether that is a same-day appointment, urgent care referral, or 911.
MedReception integrates with athenahealth, eClinicalWorks, Elation, Jane, SimplePractice, Tebra, ModMed, Practice Fusion, Office Ally, Cerbo, Hint, Accuro, pMD, PS Suite, and Nextech. If your EMR is not on this list, custom integration is available. Want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in one to three days. Registering your number for patient texting takes about five business days. Our team handles the setup, and you get free lifetime edits and optimization whenever you need to adjust call flows or escalation rules.
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with every US practice. Calls and patient information stay inside our secure infrastructure. No data is shared with third parties, and your practice retains full control over who accesses call summaries and patient records.
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Where front-desk time actually goes.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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