After-Hours

Orthopedic practices lose new patient calls and urgent post-op follow-ups to voicemail. Annie answers every after-hours call, triages by injury severity and on-call protocol, and hands your team structured intake before morning.

After-hours calls to orthopedic practices include acute injuries, post-operative pain, cast/brace problems, and new patient inquiries. Annie, MedReception's after-hours AI receptionist, answers every call live, captures patient details and chief complaint, routes urgent cases to your on-call provider by your rules, and logs routine scheduling and advice calls for morning follow-up. Your team arrives to complete intake summaries, appointment requests and on-call alerts, not missed voicemails.

By MedReception AI, physician-built by Paul Toomey, MDPublished Oct 24, 2026

Every after-hours call is answered live by Annie, not voicemail, so acute injuries and post-op emergencies reach a human decision-maker
Patient captures injury details, current symptoms and medication on the call; Annie returns a structured summary ready for your staff to review and file
Urgent calls matching your escalation rules (e.g., severe pain, post-op complications, loss of sensation) route immediately to your on-call provider
Routine scheduling, medication refills and non-urgent questions are completed on the call or logged for morning callback
New patient intake is finished before your team arrives, so morning staff can book appointments or triage without re-asking questions
Every call is recorded and transcribed for compliance, quality review and continuity of care

How it pays back

Recover Missed New Patient Calls

Acute injury calls and weekend referrals no longer end in voicemail. Annie answers, captures the injury type and urgency, and logs a complete intake summary. Your staff arrives to a new patient ready to book, not a callback tag.

Post-Op Calls Reach the Right Provider

Post-operative pain, swelling, cast problems and infection concerns are escalated to your on-call surgeon or NP by the criteria you set. Annie triages by your rules; your clinician decides whether the patient needs urgent care or can wait for morning clinic.

Intake Data Ready Before Your Morning Shift

Patient name, contact, injury history, current medications, allergies and chief complaint are captured on the call and returned as a pasteable summary. Your staff reviews it once, files it, and books the appointment, no re-intake.

No Setup Fee; Pricing Scales with Your Call Volume

Managed plans include a monthly block of minutes at no setup fee. After the pilot, you move to a reduced-cost annual plan priced on your actual usage once volume settles. You pay only for the calls you receive.

Custom-Built Per Practice, Not Plug-and-Play

Annie is configured to your on-call schedule, your escalation rules, your specialty intake questions and your EMR. If you switch EMRs, Annie stays with you. FREE lifetime edits and optimization mean your setup improves as your practice grows.

Every call answered

No voicemail dead ends; Annie answers live 24/7, evenings, nights, weekends and holidays

Urgent calls escalated by your rules

Post-op complications, acute injuries and on-call criteria route to your provider; your clinician decides next steps

Structured intake captured on the call

Patient details, injury history, medications and allergies returned as a summary your staff reviews once and files

HIPAA compliant, verified by Compliancy Group

All after-hours calls, recordings and summaries handled inside MedReception with a BAA included

Frequently asked questions

What happens when an after-hours caller reports severe post-op pain or swelling?

Annie asks about pain level, swelling, drainage, fever and any changes since surgery. If the caller meets your escalation criteria (e.g., pain uncontrolled by medication, signs of infection, loss of sensation), Annie routes the call to your on-call surgeon or NP immediately. Your clinician decides whether the patient needs urgent care or can be managed with advice and a morning callback. Non-urgent post-op questions are logged for morning follow-up.

Can Annie handle new patient calls during the weekend?

Yes. Annie answers every weekend call, captures the caller's injury, referral source and availability, and completes intake. Your team arrives Monday to a new patient summary and appointment request, not a missed call.

Does the after-hours intake go into our EMR automatically?

Annie captures patient demographics (name, date of birth, phone) and creates new patient records in your EMR. Clinical details, injury history, current symptoms, medications, allergies and chief complaint, are returned as a structured summary that your staff reviews and files into the patient chart. Your clinicians decide what goes into the medical record; Annie does not write clinical documentation.

What EMRs does MedReception integrate with?

MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. If your EMR is not listed, custom integration is available; book a demo and we will scope yours.

How long does it take to launch after-hours coverage?

Launch takes about one week from signup. Your phone number and EMR connection are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days. During setup, our team configures your escalation rules, on-call routing, specialty intake questions and greeting.