New Patient Intake
Ophthalmology practices field heavy call volume: routine eye exams, urgent red-eye complaints, post-op follow-ups, and referrals all arriving at once. MedReception's AI answers every call immediately, captures new patient details and insurance during intake, routes urgent cases to providers or emergency protocols, and books appointments directly into your schedule. Your staff spends time on care, not playing phone tag.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Ophthalmology practices field heavy call volume. MedReception answers every inbound line simultaneously, so no new patient referral, walk-in request, or urgent complaint goes unanswered. Katie captures their reason for visit, insurance, and availability during the call and books them into your next open slot, or escalates if they need same-day care.
Sudden vision loss, chemical or foreign-body injury, severe eye pain, and post-op complications need immediate attention. You set the escalation rules: urgent keywords trigger a call to your on-call provider, an emergency protocol text, or routing to an urgent care center. Routine dry-eye calls and exam requests go straight to scheduling. No clinical judgment by the AI, your rules decide the path.
MedReception captures vision-relevant history during intake: prior surgeries, current medications, allergies, and family history of glaucoma or retinal disease. Answers are returned as a structured, EMR-pasteable summary that your staff review and file. New patient demographics and appointments write directly to your EHR; your team stays in control of the chart.
MedReception is custom-built per practice, not a plug-and-play template. Your routing rules, escalation thresholds, and intake questions are yours forever. Switch EHRs in five years? Your AI configuration and call history stay with you. White-glove onboarding and a real team ensure launch is smooth, and edits and optimization are free for life.
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Every call is encrypted and stored securely. Launch takes about one week from signup; the EHR connection and your phone number are ready in 1 to 3 days. No setup fee on managed plans, you pay for the minutes you use.
Every call answered
Unlimited simultaneous calls, day and night
Urgent cases escalated
Your rules trigger provider contact or emergency routing
New patient demographics written to EHR
Appointments and intake summaries ready for your team
13+ EHR integrations
Including athenahealth, eClinicalWorks, Elation, Tebra, ModMed, and more
You set the escalation rules during setup. Keywords like 'sudden vision loss', 'chemical splash', 'severe pain', or 'post-op bleeding' trigger an immediate call to your on-call provider, an alert text, or routing to an urgent care center. The AI does not make clinical decisions; your rules decide the path. Non-urgent calls, routine exams, refills, referrals, go to scheduling.
Katie captures name, date of birth, phone, email, insurance, and chief complaint during the call. That information is returned as a structured summary that your staff review and file. New patient demographics and appointment bookings write directly to your EHR (athenahealth, eClinicalWorks, Elation, Tebra, ModMed, etc.); insurance details are captured and handed to your team for entry or verification.
Yes. Annie answers after-hours calls with the same intake workflow. Urgent cases escalate to your on-call provider per your rules. Routine new patient calls are summarized and waiting for your team at start of day, so no inquiry is lost overnight.
Launch takes about one week from signup. Your EHR connection and phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. There is no setup fee on managed plans; you pay a monthly block of minutes plus a per-minute rate for overages.
Your MedReception configuration, routing rules, and call history are portable. We build custom integrations with 13+ EHRs. If you move to a new EHR, your AI stays with you, no reconfiguration, no loss of your setup. That portability is built in from day one.
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Next step
How calls get routed
Getting each caller to the right place first time.
Next step
Eye care practices
How call handling differs for eye care practices.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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