Call Management
Stop losing patients to voicemail and busy signals. MedReception's AI answers every call, captures patient intent, and automates follow-up—eliminating abandonment entirely.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Every caller gets heard, their need is documented, and a callback is scheduled—never another orphaned voicemail.
AI handles call volume and message capture. Your team books appointments, handles complex requests, and delivers care—not answering the same call three times.
When calls are answered quickly and context is pre-captured, staff stress drops. Less time hunting for voicemail notes, more time on meaningful work.
Dashboard tracks every call received, captured, and resolved—visibility into your call flow and follow-up outcomes.
Every call answered or captured
Day, night, peak times—no abandon threshold
Patient intent structured
Appointment need, reason, urgency, and demographics documented
Urgent calls escalated in real-time
Staff notified immediately for critical patient concerns
Named EMR integrations
Seamless appointment and demographic sync with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, TherapyNotes, Accuro, pMD, PS Suite, Nextech
Call handling answers the phone in real-time. Call abandonment prevention is for calls that would have gone to voicemail or been dropped. MedReception does both—AI answers live calls and captures missed calls, ensuring zero abandonment.
No. The AI handles call volume overflow and missed calls. Staff still speak directly to patients for complex issues, verifications, or sensitive discussions. AI answers routine appointment requests and captures caller info for faster staff handoff.
The AI uses decision trees and keywords to identify urgent calls (e.g., 'can't breathe,' 'severe pain'). You also set escalation rules—e.g., established patients calling about billing go to admin, new patient intakes go to the scheduling queue.
The AI is trained to de-escalate and offer a staff handoff. Patients can request to speak to a human at any time. Your staff receives the full AI summary, so the handoff is warm and efficient.
Yes. All recordings are encrypted, stored securely, and comply with HIPAA and state recording consent laws. Your staff controls access and retention policies through the MedReception dashboard.
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The cost of missed calls
What unanswered calls cost a practice.
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Replacing voicemail with an AI receptionist
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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