Annie AI
Annie recognizes chest pain, severe symptoms, and other urgent flags during patient calls, then escalates immediately to your on-call provider or clinical staff by phone.
Annie identifies severity in real time and puts the patient through to an on-call provider immediately, not a callback list.
Annie captures patient name, chief complaint, severity, and relevant history, then returns it as a structured summary for the provider to review before or during the escalation call, so the provider has full context on pickup.
Annie follows your defined triage rules (e.g., chest pain → escalate; sore throat with fever → same-day urgent; routine refill → book 2 weeks out) every time, eliminating human judgment drift.
Annie routes urgent calls as active calls to the on-call provider's phone, with SMS backup if phone goes to voicemail, ensuring they know a patient is coming through.
Urgent calls escalated live
Direct phone routing to on-call provider, not queue or callback
Call context documented
Chief complaint and urgency flags captured and available for provider review
Triage rules enforced
Consistent severity assessment and routing every time
On-call schedule integrated
Annie confirms correct on-call provider before routing
Annie listens for specific red-flag symptoms (chest pain, difficulty breathing, severe allergic reaction) and urgency cues in the patient's voice and words. You can customize your triage protocol—Annie follows your clinical rules.
Annie transfers the call or puts it through live to the on-call provider. She also returns a summary for the provider to review before or during the call if needed.
Yes. If your practice has orthopedics, family medicine, and urgent care, Annie can route urgent cases to the correct on-call provider for that specialty based on your protocols.
Annie can retry, route to a backup provider, or escalate to your urgent/ER protocol. You define the fallback sequence, and Annie follows it automatically.
No. Annie is a triage tool that routes calls to clinical staff—she does not make clinical decisions. Your providers remain in control of all urgent cases, and every escalation is logged in your EMR for audit and liability purposes.
Workflow Hub
Call routing and triage
How Annie identifies call severity and routes to the correct team or on-call provider.
Workflow Hub
After-hours call handling
How Annie handles urgent calls and escalation 24/7, even when your office is closed.
Next step
Taking load off the front desk
Where front-desk time actually goes.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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