Annie AI
Annie AI fields evening, weekend, and holiday calls when staff are offline. She books appointments, captures patient intake, and routes urgent cases to your on-call provider in real time.
Annie identifies chest pain, severe symptoms, or other red flags and escalates directly to your on-call provider by phone or SMS, not voicemail.
Patients calling about a regular follow-up or new patient visit at 9 PM get booked automatically into first available morning or next-day slot.
Annie captures intake on the call in real time and returns a structured, EMR-pasteable summary, eliminating the game of phone tag or lost messages between your practice and a third-party service.
Morning huddle shows which after-hours callers were booked, which were escalated as urgent, and what intake information was captured—ready for staff review and filing.
Urgent calls escalated live
Direct phone or SMS notification to on-call provider
Routine bookings self-serve
Appointments confirmed without staff callback
Intake structured and ready for review
Chief complaint and triage information captured on call
Annie reads your on-call schedule from your EMR or a shared calendar. When an urgent call comes in, she immediately routes it to the correct on-call physician by phone or SMS based on that schedule.
Annie recognizes the urgency, asks clarifying questions, and escalates the call immediately to your on-call provider by phone. She also captures a summary for the provider to review, so they have context before they pick up.
Yes. Annie reads your EMR's appointment availability in real time and books patients into open slots. If the schedule is full, she offers callback or escalates to on-call triage.
Yes. Annie runs 365 days a year, 24/7. You can configure different workflows for regular after-hours vs. holiday hours if you choose.
Workflow Hub
After-hours call handling
How Annie handles the full spectrum of after-hours calls—from routine bookings to urgent escalation.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Patient intake
Capturing intake details during the call itself.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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