Virtual Care Integration

Integrate AI Receptionist with Your Telehealth Platform for Seamless Pre-Visit Intake and Virtual Appointment Coordination

An AI receptionist that handles telehealth appointment booking, captures pre-visit intake over the phone, and coordinates video link delivery—bridging phone-based patient access with your virtual care platform and ensuring telehealth appointments are scheduled and prepared before the provider meets the patient.

Book telehealth appointments directly into your virtual care platform (Zoom, Teladoc, patient portal) with automatic video link generation
Conduct pre-visit intake over the phone—chief complaint, medical history, current symptoms—and return structured summary before the virtual visit begins
Send patients SMS or email confirmation with video link, appointment time, and prep instructions immediately after booking
Triage calls to determine whether telehealth or in-person care is appropriate based on your clinical guidelines
Write telehealth appointment details and new patient records to your EMR automatically
Flag high-risk or complex cases for provider review before the virtual visit starts

How it pays back

Maximize Telehealth Appointment Completion

Patients receive confirmed appointment details, video links, and prep instructions on the call—not via separate email or portal. They show up on time, prepared, and ready to engage. No more patients searching for links or confused about how to join.

Providers Begin Virtual Visits Fully Informed

Your provider receives a structured pre-visit intake summary before the video call starts. They already know the chief complaint, relevant history, and current symptoms—so the 30-minute virtual visit focuses on assessment and treatment, not information gathering.

Streamline Referrals Between Telehealth and In-Person Care

The AI determines during the call whether a patient needs in-person evaluation or can be safely managed virtually. If in-person is needed, the AI schedules that appointment and explains what the patient should expect—reducing confusion and no-shows.

Reduce Phone Tag and Scheduling Delays

Telehealth scheduling doesn't require back-and-forth emails or patient portal logins. The AI completes the entire intake and booking on the call, and your staff confirms in your dashboard. Telehealth visits are booked and prepped the same day.

Telehealth appointments booked with automatic link generation

Patients receive video link and confirmation immediately

Pre-visit intake captured on the call

Structured summary returned for provider review before virtual visit

EMR write-back for telehealth bookings

Appointment details and new patient records sync to your chart

Clinical triage built in

AI determines telehealth vs. in-person need based on your protocols

Frequently asked questions

Does the AI integrate with my telehealth platform?

Yes. MedReception integrates with 13+ major platforms and can connect to your specific telehealth system (Zoom for Healthcare, Teladoc, your patient portal, etc.). When the AI books a telehealth appointment, it automatically generates the video link and delivers it to the patient via SMS or email.

How does pre-visit intake work for telehealth?

The AI conducts intake over the phone just as it would for an in-person appointment—asking about chief complaint, medical history, current medications, allergies, and symptoms. It returns a structured summary that your provider receives before the video call starts, so they can review it while waiting for the patient to join.

What if a patient isn't appropriate for telehealth?

The AI applies clinical triage rules you define. For example, if a patient reports chest pain or severe injury, the AI recognizes they need urgent in-person or emergency care and routes accordingly. The AI can also schedule in-person appointments and explain to the patient why in-person evaluation is necessary.

Can the AI send the video link to patients before they hang up?

Yes. After booking the telehealth appointment, the AI can confirm the patient's preferred contact method (SMS, email, or phone number) and send the video link, appointment time, and any pre-visit instructions immediately. The patient hangs up with everything they need.

Does telehealth intake sync to my EMR?

Yes. The AI writes the telehealth appointment to your EMR, and the structured pre-visit intake summary is returned for your staff to verify and file. Your provider can access the entire intake history and appointment details in your chart system.