Specialty Workflows

AI Receptionist for Physical Therapy: Streamlined Intake, Injury Capture, and Insurance Verification

Automate physical therapy intake calls, capture injury mechanism and pain history, and verify insurance eligibility without slowing down your front desk.

Injury assessment during intake: mechanism, pain location, onset date, current activity limitations, and prior PT history
Physician referral verification and authorization number capture for EMR filing
Insurance eligibility check triggered during call (co-pay, deductible status, visit authorization captured for staff)
Detailed patient history on comorbidities, previous surgeries, and medication use relevant to PT planning
Custom intake workflows for post-op, sports injury, worker's comp, and chronic pain rehabilitation
Automatic scheduling confirmation written to EMR with all intake data linked to appointment

How it pays back

Cleaner PT Evaluation Data for Clinicians

PT intake calls capture mechanism of injury, functional limitations, prior episodes, and medication use. This structured summary is returned to staff for clinical review, reducing time spent on chart prep.

Insurance Authorization Handled Before Check-In

The AI captures referral source, authorization number, and insurance questions on the call. Insurance details are returned as a summary for your staff to verify and file—no manual phone tag needed.

Faster Scheduling for Urgent Cases

Post-op and acute injury cases can be flagged during intake for same-week or priority scheduling. The AI asks key questions (surgery date, current pain level) to triage urgency.

Worker's Comp and No-Fault Claim Tracking

Capture claim numbers, employer contact, and incident date during scheduling. This data is returned as a structured summary for your billing and compliance team.

Injury details captured in real time

Mechanism, onset, limitations, and prior history recorded during call

Referral and auth verified

Physician source and authorization number returned for staff confirmation

Insurance summary returned

Co-pay, visit limits, and deductible status captured for clinical review

Appointment auto-linked

All intake data synced to EMR booking with patient and referral details

Frequently asked questions

Can it handle worker's comp and no-fault auto injury cases?

Yes. The AI asks for claim type, claim number, employer or insurer name, and incident date. This information is captured and returned as a structured summary for your billing team to file and track.

Does it verify insurance benefits during the call?

The AI can ask insurance questions (plan name, group number, member ID) during intake. These details are captured and returned to your staff for verification. Manual eligibility checks may still be needed depending on your insurer's requirements.

How do you capture physician referral and authorization?

The system asks for the referring provider's name, practice, and authorization or referral number. This information is structured and returned to staff for EMR filing and prior-auth tracking.

Can it triage acute post-op cases for same-week scheduling?

Yes. The AI asks about surgery date, current pain level, and functional limitations. High-priority indicators (recent surgery, significant pain) can trigger a flag for your scheduling team to offer earlier appointments.

Does it work with physical therapy scheduling software?

MedReception integrates with 13+ platforms including Tebra, SimplePractice, Kareo, and other PT-specific systems. Appointments, new patient creation, and intake summaries sync automatically.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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