Revenue
Pain clinics lose revenue to no-shows and last-minute cancellations. Our AI receptionist confirms every appointment at booking, sends multi-touch reminders with prep instructions, and captures cancellations in real time—ensuring your procedure schedule stays full.
Multi-touch confirmation and reminders mean patients remember their appointments. Missed slots are captured early so your staff can fill them from the waitlist.
Reminders with specific prep instructions help patients remember critical steps like NPO status or medication holds. Procedures run smoother when patients arrive prepared.
When a patient texts to cancel, the AI logs it and your staff can immediately reach out to the next waitlist patient. Slot fills faster, revenue stays on track.
Automated SMS reminders replace manual calling. Your staff focuses on clinical prep and patient care instead of reminder voicemail cycles.
Appointment confirmed at booking
Verbal confirmation and written SMS sent during intake call
Prep reminders sent automatically
3-day and 1-day reminders with procedure-specific instructions
Cancellations logged in real time
SMS cancellation captured and logged to your practice management system
Waitlist visibility
Open slots identified immediately for rebooking from waitlist
The AI reads back the date, time, location, and any prep instructions (e.g., 'NPO after midnight, hold aspirin for 5 days'). The patient confirms verbally and receives a confirmation SMS immediately after the call.
Yes. Automated reminders include a link or text-back option to confirm, reschedule, or cancel. SMS responses are logged in your MedReception portal and captured for your staff to review and file.
All no-shows are logged in your dashboard. Your staff can follow up to understand why and offer to reschedule. Patterns help identify patients who may need additional support or confirmation calls.
Yes. Reminders can be customized by procedure type (e.g., 'Epidural: NPO after midnight, hold aspirin for 5 days, arrive 15 min early'). These are set by your clinical team in the MedReception dashboard.
Yes. If your staff does a manual confirmation call, the AI can hold off on automated reminders. Conversely, if the AI sends reminders, your staff knows the patient has been contacted and prep confirmed.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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