Orthopedic Practices

One AI receptionist handles appointment calls across all your Mesa orthopedic locations, routes by provider, captures structured intake, books into your EMR.

Orthopedic practices with multiple locations in Mesa field heavy call volume across front desks. MedReception AI answers every inbound call, routes by provider or location based on caller preference, and books appointments directly into your EMR while capturing new patient intake as a structured summary for staff review. No more missed calls between locations, no duplicate intake work.

By MedReception AI, physician-built by Paul Toomey, MDPublished Oct 31, 2026

Routes calls to the correct provider or location based on caller request, availability, or clinical specialty (sports medicine, spine, joint replacement, etc.)
Books appointments directly into your EMR across all locations from a single call, no manual re-entry
Captures new patient demographics, date of birth, phone and chief complaint as a structured summary for your staff to review and file
Handles call overflow during peak hours or lunch breaks, callers reach a real receptionist, not a hold queue
Maintains provider schedules and coverage across locations; escalates urgent calls by the rules you set
Multilingual call handling for Mesa's diverse patient population

How it pays back

Unified Booking Across Locations

Patients call any location and reach the same AI receptionist. She knows your provider schedules across all sites, routes the caller to the right orthopedic specialist or location, and books the appointment directly into your EMR. No more 'call back the other office' or duplicate intake forms.

Structured Intake, Ready for Chart

Every new patient call returns a structured summary: demographics, date of birth, phone and chief complaint. Your staff reviews it once and files it into the patient record. No re-asking for information or manual data entry across locations.

Custom-Built for Your Workflow

MedReception is custom-built per client, not a plug-and-play system. We map your provider schedules, location routing rules, specialty templates (ACL repair, rotator cuff, knee arthroscopy, fracture care, etc.), and urgent escalation criteria during onboarding. If you switch EMRs later, your AI stays with you, it's EMR-independent and portable.

White-Glove Onboarding and Lifetime Edits

Our team handles setup end-to-end: your phone number is registered and ready in 1 to 3 days, EMR connection in 1 to 3 days, texting registration about 5 business days. After launch, every edit and optimization is free for life, no per-change fees, no version limits.

Every call answered

No missed appointments across locations, day or night

Urgent calls escalated

Acute injuries, post-op complications and same-day requests routed by your rules

Appointment booking and patient demographics written to your EMR

Booking, date of birth, phone and location flow directly to your chart; new patient summaries returned as structured text for staff review and filing

13+ EMR and phone integrations

Named integrations with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech

Frequently asked questions

How does the AI know which provider or location to route a call to?

During onboarding, you set routing rules: by provider name, specialty (spine vs. sports medicine vs. joint replacement), location preference, or availability. The AI asks the caller a simple question ('Which provider do you want to see?' or 'Do you have a preferred location?'), then routes accordingly. You control the logic.

Can the AI book appointments into my EMR across multiple locations?

Yes. The AI has access to provider schedules across all your locations and books directly into your EMR. Appointment data (date, time, provider, location, patient demographics) writes to your chart automatically. New patient summaries are also returned as structured text ready for your staff to review and file.

What if a patient calls the satellite location but needs to register at headquarters?

The AI captures the call at the satellite location, gathers intake (demographics, date of birth, phone, chief complaint), and returns a structured summary. Your staff reviews it once and enters the patient into your EMR at headquarters. No duplicate intake, no confusion about which location owns the record.

Does MedReception integrate with my EMR?

MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite and Nextech. If you use a different EMR, Katie still answers every call, handles intake and books by request; your staff enters the appointment into your system. Custom integration available: want MedReception integrated with your EMR? We build custom EHR integrations; book a demo and we will scope yours.

How long does setup take?

Launch takes about one week from signup. Your phone number and EMR connection are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Our team handles the whole process; you do not need to touch your phone system or EMR settings.