Procedure Workflow
Call patients who need lumbar spine MRI, CT, or EMG to confirm they understand the study, have no contraindications, and book them into available imaging slots. Reduce imaging no-shows and prep-related delays.
When patients confirm they understand the study and receive reminder texts, imaging no-shows drop and provider schedules are not delayed waiting for imaging results.
Metal implant or claustrophobia concerns are caught on the call, not at the imaging center. Patients with MRI contraindications are routed to CT or ultrasound before wasting an appointment slot.
AI confirms fasting, position of limbs, contrast allergies, or other study-specific prep. Non-compliant studies are rescheduled before the patient leaves home, not cancelled after arrival.
Provider orders imaging, AI confirms and books it, and staff see a structured prep summary. No back-and-forth calls to imaging centers; appointment is locked in real time.
Imaging contraindications screened
Pacemakers, metal implants, pregnancy, and claustrophobia identified before booking
Appointment confirmed and locked
Imaging slot reserved in real time; no double-booking or lost orders
Prep instructions delivered
Fasting, timing, and location details sent to patient phone and chart
The AI asks specific questions: Do you have a pacemaker, defibrillator, or other implanted device? Metallic joint implants? History of metal fragments in eyes? If yes or unsure, the appointment is flagged for provider review or changed to CT.
The AI acknowledges the concern, confirms it with the imaging center, and may offer open MRI or sedated imaging options. Alternatively, the provider may change the order to CT if clinically equivalent.
Yes. The AI confirms fasting (if required), timing, and any positioning or medication adjustments. A summary is sent to the patient's phone and returned as a structured summary for staff to review and file in the chart before the imaging appointment.
When the AI confirms and books the imaging appointment, it creates a new appointment record in the EMR with patient demographics. Prep confirmations and imaging details are returned as a structured, EMR-pasteable summary for staff to review and file; the imaging center receives the order through your existing referral workflow.
Feature
Automated patient scheduling
AI confirms imaging study details and books appointments into imaging centers, labs, or outpatient facilities in real time.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
Next step
Revenue lost to missed calls
What unanswered calls cost a practice.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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