Post-Visit Workflow
After MRI or imaging is completed, call the patient to confirm they understand results, schedule follow-up with the provider or specialist, and book any imaging-guided procedures or physical therapy.
Patient is contacted proactively after imaging; if they haven't heard from the provider, the AI flags it. Prevents imaging sitting unreviewed and patients falling through cracks.
AI confirms patient understands next steps and routes appropriately. Misunderstandings are surfaced before the next appointment.
Once imaging is reviewed, the AI books the next step—follow-up visit, specialist consultation, or PT intake—without requiring patient to call back.
Proactive follow-up after imaging ensures patients stay on track with their care plan and reduces delays in treatment initiation.
Post-imaging patient contact
Patient called and notified of imaging results availability and next-step plan
Follow-up appointments booked
Provider visit, specialist consultation, or therapy scheduled during the call
Follow-up documentation returned
Structured summary of imaging follow-up and appointment details prepared for staff review and EMR filing
Ideally within 24–48 hours of imaging results being available. The AI can be configured to call automatically once results are marked 'final' in the imaging system, or staff can trigger the call batch manually.
The AI flags this for staff or the provider's nurse. A callback is scheduled to discuss findings and next steps before the patient schedules the next appointment.
Staff or the provider specify the intended next step in the imaging workflow (e.g., 'If imaging shows X, book specialist consultation; if Y, schedule PT intake'). The AI executes that protocol.
Yes. Once booked, appointment confirmation, location, time, and any prep requirements are texted to the patient. A structured summary is returned for staff to review and file in the EMR.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Related
AI Receptionist Follow Up Callback Automation
Automate post-procedure and post-imaging follow-up calls to track patient progress and schedule next steps.
Next step
Workflow playbooks
Step-by-step workflows for the calls a practice actually gets.
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