Answer every Spanish and English call in Fresno, day, evening, and weekend, without hiring bilingual staff.

Yes. The AI is trained on urology-specific workflows in Spanish and English: hematuria, urinary retention, UTI symptoms, post-op recovery, and routine refill and scheduling requests. It captures the patient's words accurately and escalates anything outside its scope to your staff or on-call provider.

Calls that require clinical judgment or a second language clarification are escalated to your staff or on-call provider by the rules you set. The AI does not make clinical decisions; it routes and summarizes.

You tell it. During setup, you define which calls go to which provider based on urgency, symptom, or patient preference. Urgent calls (hematuria, retention, infection signs) go to the on-call provider; routine bookings and refills go to your desk.

Yes, for appointments, new patient creation, and demographics (name, date of birth, phone). Medical history, allergies, medications, and chief complaint are captured on the call as a structured summary your staff review and file. Insurance and ID information are captured and handed to your desk for entry.

About one week from signup. Your EMR connection and phone number are ready in one to three days. Registering your number for patient texting takes about five business days. Your onboarding team walks you through setup and optimization; edits and changes are free for life.