Plastic Surgery

Your team steps away at noon. Calls don't stop. MedReception answers every lunch hour call, intake, booking, and escalation, so you never miss a consultation.

Plastic surgery practices in Fresno field peak call volume during lunch when staff are covering breaks or away from the desk. MedReception's AI receptionist answers every incoming call, captures new patient intake, books consultations into your EMR, and escalates urgent requests. Your team returns to a clean summary of who called, what they want, and what's already scheduled.

By MedReception AI, physician-built by Paul Toomey, MDPublished Nov 7, 2026

Every incoming call answered during lunch hours, no hold queue, no voicemail dead ends
New patient intake captured in a structured summary: name, contact, reason for consultation, and scheduling preferences
Appointments booked directly into your EMR (athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech)
Urgent or complex requests flagged and routed to your team, the AI doesn't decide; your office does
Bilingual intake available; caller hears your practice name and greeting
One week to launch; no setup fees on managed plans

How it pays back

Capture Every Consultation Lead

Lunch hour is prime time for patients calling to schedule cosmetic and reconstructive consultations. A missed call during that window means a lead walks to a competitor. MedReception answers, qualifies the inquiry, and books the slot before your team even sits down to eat.

Structured Handoff to Your Desk

When staff return, they see a summary of who called, what procedures they're interested in, and whether a slot was already booked. No scrambling to reconstruct a voicemail or call back a prospect who's already moved on.

EMR-Native Scheduling

Appointments flow directly into your practice management system. Your team doesn't re-enter data; they review the intake summary, confirm the patient's details, and the slot is locked.

Escalation on Your Terms

Calls that need clinical judgment or special handling are flagged and routed to your team immediately, the AI answers and triages, never makes the decision. You stay in control of which calls interrupt lunch and which can wait for a callback.

Every call answered

No lunch hour voicemail backlog or missed leads

Structured intake captured

Name, contact, procedure interest, and booking preferences ready for your team

EMR-booked appointments

Slots confirmed in athenahealth, eClinicalWorks, Elation, and 10+ other systems

Urgent calls escalated

Your rules determine which requests interrupt staff or queue for callback

Frequently asked questions

How does MedReception know which lunch hour calls to answer?

You set the coverage window during onboarding. MedReception answers all incoming calls during those hours. Your practice phone number stays the same; callers hear your greeting and reach the AI. Calls are routed to your team or escalated based on rules you define.

Does the AI book appointments into our EMR, or does staff have to re-enter them?

Appointments are booked directly into your EMR (if you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech). Staff review the intake summary, confirm the patient's details, and the slot is locked. If you use a different EHR, Katie still answers every call and handles intake; your team enters the booking. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.

What happens to insurance information and patient ID?

Insurance details, driver's license info, and photo ID are captured during the call and returned as a structured summary for your staff to review and file as part of your standard intake workflow.

How long does it take to set up lunch hour coverage?

Launch takes about one week from signup. Your EHR connection and phone number are ready in 1 to 3 days. If you want patients to text your practice, registering that number takes about 5 business days. There's no setup fee on managed plans.

What if a caller needs something our team can't handle during lunch?

You set escalation rules during setup. Urgent or complex requests can be flagged and routed to your team immediately, held for a callback, or transferred to a voicemail. The AI doesn't make clinical decisions; it answers, captures, and routes on your instructions.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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