After-Hours
After-hours calls come from patients with urgent questions, pharmacies with prior auth requests, and hospitals with referrals. An AI receptionist answers every one, routes appropriately, and creates cases for your team—no missed opportunity.
Instead of patients calling your main line, hitting a disconnected number, or leaving a voicemail, the AI qualifies the urgency immediately and notifies your on-call physician. Chest pain, active bleeding, or a medication reaction reaches them in seconds, not hours. Routine questions are logged for the morning.
Pharmacies call after-hours with urgent refill requests or prior auth questions. Your voicemail fills up. The AI answers, captures the request (medication, patient, pharmacy), and creates a case for your clinical staff. By morning, your prescriber sees the request with full context.
The AI captures all calls, creating a complete log of who called, why, and what they needed. You can see exactly what calls came in after-hours (refill volume, visit requests, etc.) so your team can follow up appropriately in the morning.
On-call escalation in seconds
Urgent cases routed to physician with patient context
Pharmacy and referral calls captured
Prior auth requests, refills, and admissions logged for morning review
Call cases visible in your EMR
Staff sees all after-hours activity on morning arrival
You provide a list of on-call physicians and their phone numbers. The AI maintains this schedule and notifies the on-call physician when a call meets urgency criteria. You can update the schedule in your EMR integration or through the MedReception portal. Rotation changes are reflected in seconds.
The AI will retry for up to 5 minutes, then escalate to a backup on-call number or an answering service. You configure the fallback. The case remains flagged in your EMR for morning review.
Yes. The AI captures the patient name, medication, and pharmacy contact. The case is created in your EMR and assigned to your clinical staff or sent directly to your pharmacy provider. The AI can also send the request to a pharmacy API if you have one configured.
After-hours answering is included in all plans. On-call physician routing and escalation is available at all tiers. Pricing reflects your call volume, not your coverage hours.
All after-hours calls are logged in your MedReception dashboard and EMR. You can filter by date, reason, and outcome. Reports show call volume, booking rate, and escalation trends.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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