New Patient Experience
New patient onboarding is time-consuming for staff. An AI receptionist captures all intake information on the call, creates the EMR record, and books the appointment so new patients never wait for a callback.
A potential patient calls, the AI answers, collects their basic information, finds an available appointment, and books it. The new patient record is created in your EMR with demographics filled in. Staff do not call back and re-confirm; they welcome an onboarded patient.
The patient's name, DOB, phone number, and reason for visit are already in the chart. Staff spend the first visit gathering clinical detail, not re-entering demographics or hunting for the patient's chart in another system.
The AI captures medical history, allergies, medications, and chief complaint. This information is returned as a structured summary that staff review and file into the chart. The clinician walks in prepared, not scrambling to catch up.
Without an AI receptionist, new patient calls often go to voicemail and are returned hours or days later. With the AI, new patients book immediately. Your new patient pipeline is no longer bottlenecked by staff availability.
Every new patient call answered
No voicemail, no backlogs, no lost new patients
EMR record created on the call
Demographics and phone number write immediately
Structured intake summary
Medical history, allergies, symptoms captured and formatted for chart entry
Appointment booked in real-time
Patient confirms availability on the call; appointment appears in EMR
First visit prep time reduced
Clinician has pre-populated record and intake context before patient arrives
The AI does both. It creates a new patient record in your EMR with the patient's name, date of birth, phone number, and contact information. It also books the appointment directly into that new record. Staff receive a structured intake summary to review and add to the chart.
The AI can ask for insurance questions and note the answers during the call. That information is captured and returned in the intake summary for staff to review. Staff can verify or follow up on insurance details before the visit if needed. The AI does not write insurance data into the EMR; staff handle that workflow.
You configure the AI with your new patient booking rules—whether to assign to a specific provider, allow patient preference, or fill the first available slot. The AI follows your logic and offers the available times to the patient.
The AI recognizes its limits and offers to have a staff member call back with more detail. But the appointment is still booked, so the patient is not lost. The callback is for clarification, not to re-confirm the booking.
The AI integrates with your existing EMR and uses your existing new patient intake questions. If you want to adjust what the AI asks, that can be configured. No EMR changes or new forms are required.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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