Specialty Practice
AI receptionist purpose-built for mental health workflows: sensitive caller triage, crisis call identification, confidential patient intake, and care coordination with therapists and psychiatrists.
AI recognizes suicidal ideation, self-harm language, and acute psychiatric emergency markers. High-risk calls bypass voicemail and go straight to clinician or crisis line.
AI uses trauma-informed language and never pressures callers. Captures sensitive history (abuse, addiction, psychiatric diagnosis) with clinical empathy and confidentiality.
Every call returns as a detailed, organized summary—chief complaint, risk factors, medication list, previous diagnosis—that therapists and psychiatrists can use immediately.
Intake and routine calls are handled by AI. Clinicians are contacted only for crisis calls or complex cases. More time for direct patient care.
Syncs with SimplePractice, TherapyNotes, Kareo, and other behavioral health platforms. Appointments auto-populate; patient demographics are verified and updated.
Crisis calls identified and escalated
Suicidality, self-harm, and acute psychiatric emergencies routed to clinician or crisis service immediately
Trauma-informed intake capture
Sensitive history (abuse, trauma, substance use, psychiatric medications) documented for clinician review
Mental health EHR integrations
13+ systems supported, including SimplePractice, TherapyNotes, Kareo, and other behavioral health platforms
Confidential patient verification
Caller identity confirmed without public disclosure; all details remain private and secure
The AI listens for specific language patterns: suicidal intent, self-harm plans, acute panic, expressions of hopelessness, or substance overdose symptoms. It also uses validated screening questions (e.g., 'Are you having thoughts of hurting yourself?'). High-risk responses trigger immediate escalation to your clinician or a crisis line.
The AI immediately alerts your on-call clinician (phone/SMS) and can transfer the call directly to them or to the National Suicide Prevention Lifeline (988) if your clinician is unavailable. Your practice defines the escalation protocol.
No. The AI does not diagnose or treat. It uses standardized screening questions to identify risk and gather intake information, but only your licensed clinician can assess and diagnose. The AI's role is triage and data capture.
The AI never uses caller name aloud on shared lines, doesn't label calls as 'mental health' or 'psychiatric,' and respects all privacy concerns. Callers can specify how they want to be contacted or if they prefer certain staff members.
We support 13+ platforms including SimplePractice, TherapyNotes, Kareo, Acuity, Psychology Today, and many others. If your EHR is not listed, we can discuss API integration options.
Yes. The AI can route calls to specific therapists, group members, or intake coordinators based on availability and specialty. Appointments sync to shared calendars.
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Next step
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