Delivery Model

Qualify migraine patients for telehealth vs. in-person visits and deliver complete pre-visit triage before the video call starts

AI reception for migraine telehealth practices pre-screens patients during booking, captures structured symptom history, and confirms technology readiness—so your provider joins a video call with a complete intake summary and confident diagnosis.

Ask screening questions during booking to determine whether the patient's presentation is appropriate for telehealth (stable chronic migraine, preventive adjustment) or needs in-person (first migraine, concerning new features, neurologic exam needed)
For telehealth-appropriate patients, capture detailed headache characteristics, current and past preventive/acute medications, recent trigger exposure, and functional impact since last visit
Ask about prior migraines trialed, efficacy, and reasons for discontinuation to inform preventive selection
Confirm patient has a quiet space, good lighting, and stable internet connection for video visit (tech screening)
Send pre-visit questionnaire or symptom tracker link so patient can upload photos or notes if relevant (e.g., headache diary, trigger log)
Deliver complete pre-visit summary to your provider so telehealth visit starts with exam and treatment planning, not intake

How it pays back

Right-place-first triaging

Patients with red flags or complex first presentations are identified at booking and offered in-person slots, avoiding inappropriate telehealth enrollment.

Efficient telehealth visits

Your provider joins the video call with complete symptom context, medication history, and trigger details, enabling targeted discussion and faster decision-making.

Fewer technical delays

Pre-visit tech check ensures patients have working cameras, microphones, and internet; no wasted appointment time troubleshooting connectivity.

Expanded virtual capacity

By pre-triaging and pre-screening, you maximize telehealth efficiency, allowing your providers to see more patients virtually without sacrificing quality.

Telehealth pre-screening

Patients triaged at booking to confirm telehealth is appropriate for their presentation

Structured symptom intake

Headache characteristics, preventive history, trigger exposure, and functional impact captured

Technology verified

Patient confirmed to have stable internet, camera, microphone, and quiet visit space

Complete pre-visit summary

Provider receives full context before video call; exam and planning begin immediately

Frequently asked questions

What symptoms or features make a migraine visit inappropriate for telehealth?

Red flags requiring in-person: first-ever migraine, sudden change in migraine pattern, thunderclap onset, focal neurologic deficits, severe acute migraine with vomiting or dehydration, or new concerning features. These patients are offered in-person slots at booking.

How does the AI know whether a preventive medication adjustment needs an in-person visit?

Stable chronic migraine patients on established preventives who are calling for a medication adjustment (e.g., dose change, side effect discussion) are generally telehealth-appropriate. New complex patients or those with unclear diagnoses are flagged for in-person evaluation.

Can the AI send a pre-visit symptom diary or migraine tracker?

Yes. After booking confirmation, the AI can text or email a link to a simple symptom tracker or diary template. Patients fill it out before the visit, and your staff can review it and import key data into the EMR for your provider to access.

What if a patient fails the tech check—no camera or poor internet?

The AI flags the tech issue and suggests phone-only visit as an alternative, or offers to rebook for in-person or a later date when tech is available. This prevents wasted appointment slots.

Does this work with our EMR and telehealth platform?

Yes. MedReception integrates with major EHRs (athenahealth, eClinicalWorks, Epic, Elation, and others) and telehealth platforms (Zoom, Athena Video, Elation Telehealth, etc.). Pre-visit summaries are logged in your EMR, and telehealth links are automatically sent to patients.