Workflow
Pain patients call to schedule epidurals, joint injections, nerve blocks. AI books the appointment, writes appointment details and patient demographics (name, DOB, phone) to your EMR, captures pre-procedure information, and sends confirmation—one call, no followup.
Patient calls, books the procedure, and it's in your system before the call ends. Staff sees the appointment live in the EMR. No one wonders if the booking was confirmed or left in a voicemail.
AI confirms the patient has recent imaging, knows the prep requirements, and receives a reminder. When the patient arrives, imaging is ready and pre-procedure checklist is complete. Fewer delays, better workflow.
Staff no longer spend time pulling voicemails, calling back to confirm bookings, or checking if imaging is available. The AI handles it, and the appointment is documented.
When the AI writes appointment and patient demographics to ModMed Pain or your EMR, the appointment is locked into the calendar. No risk of staff overbooking the same time slot or manually entering the wrong patient name or procedure.
Patient hears pre-procedure instructions on the call and receives a written reminder via text/email. Compliance with NPO status, medication holds, and imaging submission improves.
No callback tags
Booking confirmed and documented in one call
Imaging verified
AI confirms patient has recent imaging and captures date for staff review
Pre-procedure information captured
NPO, medication holds, imaging submission, and patient answers documented for clinician review
AI books the appointment but flags in the summary that imaging is needed. Your staff receives the alert and can call the patient with imaging instructions, or order imaging before the procedure date. The appointment remains on the calendar.
During setup, your practice configures the procedures you offer (epidural steroid injection, facet joint injection, medial branch block, radiofrequency ablation, etc.). When a patient calls, AI asks 'What procedure would you like to schedule?' and offers your available options. If the patient requests a procedure you don't offer, AI can transfer to staff or provide referral information.
Yes. AI can ask 'Are you taking any blood thinners like warfarin or aspirin?' The patient's answer is captured in the summary for your staff and clinician to review. The AI does not make decisions about holding medications—that's reviewed by your clinician before the procedure.
AI confirms the patient's identity and appointment, asks the reason for cancellation (optional), and updates the calendar. Your staff is notified and can follow up if needed. The cancellation is logged so you can backfill the time slot.
AI can send an initial confirmation (date, time, location, prep instructions) via text/email during the booking call. Your practice may also send additional reminders via your standard appointment reminder system. Both work together.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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