Practice Operations

Send each migraine call to the location that actually offers the visit—injection days, infusion chairs, new-patient consults and medication follow-ups

Not every migraine clinic site offers every visit. AI reception sends Botox, infusion, new-patient and follow-up calls to the site that does, and books it.

You map each visit type to the sites and clinic days that offer it: neuromodulator injections, infusion chairs, nerve blocks, new-patient consults, medication follow-ups
The AI asks what the visit is for, matches the answer to your service map, and offers slots only at locations that can deliver that visit
Injection-cycle follow-ups are offered on the injector's clinic days at the right site, not the first open slot anywhere in the network
Established patients are offered their own provider's site first; new consults go to a location with new-patient capacity
The booking lands on that location's schedule; reason for visit, current medications and insurance details come back as an EMR-pasteable summary for staff to review and file
A call that reaches a site without the requested service is re-pointed to the right site during the same call, not queued for a callback

How it pays back

No more rebooking an injection visit at a site with no injector that day

A patient due for a neuromodulator treatment calls the satellite office, which only runs injection clinic on certain days. The AI sees that in your service map and books the next injection day at the site that has the injector, so the treatment cycle is not pushed back by a reschedule.

Infusion chairs and procedure rooms are booked where they exist

If only one location has infusion chairs or a procedure room for nerve blocks, the AI never offers those visits elsewhere. A caller asking about an infusion is scheduled into that site's infusion schedule rather than a consult slot that has to be corrected later.

The service map is maintained once, by your practice manager

When a provider adds injection days at a second site, or a location opens an infusion chair, one edit to the service map changes what every caller is offered from the next call onward. No re-training of front desk staff at each site.

Fewer desk-to-desk transfers

Front desks at multi-site migraine practices spend time explaining that 'we don't do that here' and transferring. With visit types tied to sites up front, the AI resolves that on the call, and your staff pick up a booking and a summary instead of a warm transfer.

Visit type to site matching

Each reason for calling is matched to the locations and clinic days that offer that service

Provider-day aware scheduling

Injection and procedure visits are offered only when the performing provider is on site

Same-call redirection

A caller who reaches the wrong site for the visit is pointed to the right one before the call ends

Structured intake for staff

Reason for visit, current medications and insurance details are captured on the call and returned as an EMR-pasteable summary for staff review

Frequently asked questions

What happens when a patient asks for Botox at a location that does not do injections?

The AI tells the caller which location runs the injection clinic and offers the injector's next available clinic day there. If the patient cannot travel, the request is captured with their preferred site and returned to your staff as a structured summary, so a scheduler can decide whether to arrange the injector at a closer site.

Can one provider's injection days be split across two sites?

Yes. The service map is defined per provider, per site, per clinic day. A provider who injects at the main office on some days and at a satellite on others is offered only on the matching days at each location, and the booking goes onto that location's schedule.

How does the AI tell a new-patient consult from a medication follow-up?

It asks whether the caller has been seen by the practice before and what the visit is for, then books the visit type your rules assign. The AI does not make a clinical determination about the caller's condition; if the answer is unclear, it books what the caller and your rules indicate and flags the call for staff review.

Who updates the map when a site adds an infusion chair or a new injector?

Your practice manager or scheduling lead, in one place. The change applies to the next inbound call. There is nothing to reconfigure at the other locations, and the front desks do not need a memo.

Does the caller's medication list end up in the chart automatically?

No. The system writes the appointment, creates the new patient if needed, and records demographics such as name, date of birth and phone number in the EMR. Medication names, symptoms and insurance details are returned as a structured, EMR-pasteable summary that your staff review and file, so nothing clinical enters the chart without a person checking it.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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