Multi-Location

Route migraine calls to the nearest clinic location or specialist—book appointments across all sites from one number

Large migraine clinic networks need a single phone number that routes patients to the right location. AI reception routes calls by patient location, availability, and specialist, then books appointments across your entire clinic network. Appointment details, patient demographics, and intake summary are captured and returned as structured, EMR-pasteable summaries for your staff to file at each location.

Single phone number for all clinic locations; callers never need to know which site to call
AI asks caller location or zip code and routes to nearest clinic with available appointments
Specialty matching: migraine patients can request board-certified headache specialist if available
Appointments booked across your network; demographics and intake summary captured and returned for staff review and filing at each location
Multi-location routing intelligent: offers locations/times that minimize patient travel and maximize schedule efficiency
After-hours calls routed to on-call provider covering all locations

How it pays back

Better Patient Access

Patients call once. The AI finds the best location and time for them—closest clinic, soonest appointment, or preferred specialist. No transfer tag or 'call the other location.'

Optimized Schedule Utilization

By routing patients intelligently (by location, availability, and specialist), you fill provider schedules across all locations more evenly. No one clinic gets backed up while another has empty slots.

Unified Clinical Record

Appointment and patient demographics are booked across your network. Your staff reviews the intake summary and files it at the correct location's EMR. Your network sees one patient record across all sites.

Reduced Phone Staff Burden

One team (or a small team) handles inbound for the entire network. No need for call staff at every clinic location.

Single number, multiple locations

Callers reach one phone line; AI routes to nearest clinic or preferred specialist based on availability and patient location

Intelligent routing logic

Location matching, appointment availability, and specialist preference all factored into routing decision

Multi-location appointment booking

Appointments booked across your clinic network; demographics and intake summary captured for staff review and filing

Frequently asked questions

How does the AI decide which location to offer?

The AI asks the patient's zip code or location, then offers clinics in proximity with available appointments in the next few days. If the patient prefers a specific specialist or has traveled to a location before, that preference is noted and factored in.

What if a patient has seen a provider at one location but calls and gets routed to another?

The AI checks the patient record in your network EMR. If the patient is established with a specific provider, the AI offers that provider's clinic first or notes the preference for your staff to review and accommodate if possible.

Do all clinic locations need the same EMR?

Ideally, yes—a unified network EMR (like athenahealth, eClinicalWorks, or Tebra with multi-location licensing). If you have separate systems at each location, we integrate with each and use patient matching to ensure records sync correctly.

How does after-hours work across multiple locations?

After-hours calls are routed to a single on-call provider or nurse covering the entire network. Urgent migraine calls are escalated immediately; routine calls are logged with location and provider preference so your team routes them correctly the next day.

Can we use this to balance patient load across locations?

Yes. If one clinic location is overbooked, the AI can prioritize offering appointments at other locations. Your staff can also configure 'preferred' locations during slow periods to fill gaps strategically.