Orthopedic Intake
Orthopedic practices in Mesa field high-volume new patient calls. MedReception's AI answers instantly, captures injury history and imaging details, books the appointment, and returns a structured summary your team reviews and files in the chart. Day, night, and weekends, no missed intake.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Front desks in orthopedic practices handle heavy call volume. Missed calls lose new patients. MedReception answers every inbound call, captures the intake details that matter to your surgeons and therapists, and logs the appointment. Your staff reviews the summary and files it; you stay in control of what goes in the chart.
The AI is trained on orthopedic workflows: injury type, mechanism, prior imaging, surgical history, and current limitations. It asks the right questions, captures the details your clinicians need, and returns them in a format your team can review and file. No generic medical intake; this is orthopedic-ready.
Every MedReception deployment is built to your intake flow, your EMR, and your provider list. You get white-glove onboarding, a real team, and free lifetime edits and optimization. Switch EMRs later; your AI stays with you.
Callers who reach your after-hours line still get asked the intake questions. Their details are captured and waiting for your team Monday morning. Urgent calls route to on-call staff per your rules; routine new patient intake is logged and ready.
Every call answered
Day, night, weekends, and holidays. No voicemail dead ends, no missed new patient intake.
Structured orthopedic intake
Injury history, prior treatment, imaging details, and scheduling preferences captured and returned for staff review.
Direct EMR booking
Appointments sync to your schedule; new patient records created automatically. Staff enter insurance and photo ID from the call summary.
Urgent escalation by your rules
Calls flagged for on-call providers or routed to staff based on the practice's triage criteria.
No. The AI captures the intake details on the call and returns them as a structured, EMR-pasteable summary. Your staff reviews the summary and decides what goes into the chart. You stay in control of all clinical documentation.
We integrate with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If your EMR is not listed, custom integration is available; book a demo and we will scope yours.
Launch takes about one week from signup. Your EMR connection and practice phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days.
MedReception is HIPAA compliant, verified by Compliancy Group, and includes a BAA for US practices. Voicemail and call summaries are handled inside MedReception's secure infrastructure. Patient data is not stored on public cloud.
Yes. Your AI is custom-built for your practice. You can adjust intake questions, appointment types, routing rules, and escalation criteria anytime. Edits and optimization are included for life.
Workflow
After-hours call handling
How calls are answered outside opening hours.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Patient intake
Capturing intake details during the call itself.
Next step
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