Arizona Metro

Mesa practices using AI reception that reads your EMR schedule and books appointments directly into your chart

AI receptionist that integrates with AdvancedMD, Athena, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, and ModMed. Books appointments into your live calendar and captures new patient demographics for EMR entry.

How it pays back

No double-booking or stale calendar

The AI sees your live EMR schedule and books only into confirmed open slots. No more overbooking or calendar sync delays.

New patient setup happens efficiently

Demographics are captured on the call and written to the EMR so the chart exists before the patient arrives. Staff don't need to manually create a patient record or re-enter phone/DOB.

Continuity of care on every call

The AI sees prior visits, active diagnoses, and allergy flags. If a patient calls back, the system knows their history and can route appropriately or provide context to staff.

Staff spend zero time updating the schedule

Appointments land in the EMR in real time. No manual calendar entry, no lag between booking and staff awareness.

8 named EMR integrations

AdvancedMD, Athena, Epic, Elation, Cerbo, Hint, Tebra, ModMed; direct API connection

Appointments write to EMR instantly

Date, time, provider, patient type synced immediately; no manual entry

New patient demographics captured on first call

Name, DOB, phone written to EMR; chart exists before patient arrives

Intake summary returned for chart review

Chief complaint, symptoms, and context captured and ready for staff filing

Frequently asked questions

What if we change EMR systems?

The integration adapts. We support switching between any of our named integrated systems. There is typically a brief configuration period to map fields, but your AI receptionist remains portable and your appointment data can be migrated.

Does the AI see confidential clinical notes?

The AI can be configured to see or hide detailed clinical notes. Typically it sees demographics, allergies, diagnoses, and medication list for context. Staff control what data the AI accesses.

What if a patient's insurance changes between calls?

The AI captures updated insurance info on the call and returns it as a structured summary for staff review. Staff can verify and update the EMR chart as needed.

Can it sync repeat appointment reminders?

Yes. The system can be configured to auto-send reminders for booked appointments or to flag patients for staff-sent reminder campaigns.

How does it handle patient matching in the EMR?

The AI uses name and date of birth to search the EMR for existing patient records. If a match is found, it pulls existing data and updates as needed. If no match, a new patient record is created with captured demographics.

Related reading

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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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