Answering Service
AI answering service that answers calls 24/7, captures patient information, and books appointments into your EHR, without the monthly cost of live operators.
AI receptionist answers every call without ongoing per-call operator fees. Plans include a monthly block of minutes, then a per-minute rate. After the pilot, a reduced-cost annual plan priced on the practice's actual minutes once usage settles after the third month.
The AI doesn't put callers on hold or take messages. She confirms open slots and books appointments directly into your EHR on the spot.
Instead of staff returning voicemail messages all day, the AI handles intake and scheduling during the call. Staff see structured summaries in your portal or EHR.
One AI receptionist can answer calls for multiple offices, clinics, or departments with separate phone numbers and routing rules.
Every call answered immediately
No hold queues, no operator delays
Appointments booked live on the call
Confirmed slot and patient demographic written to EHR
HIPAA compliant, verified by Compliancy Group, BAA included
Secure call recording and patient data storage
Named integrations with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, and pMD
Connects to your EHR; custom integration available for others
A traditional service has operators take messages and call back your staff. MedReception's AI answering service answers the call, gathers patient information, confirms appointment availability, and books directly into your EHR, all instantly, without message delays or operator costs.
The AI can confirm appointment times, directions, and what to bring. She cannot answer billing questions or clinical questions. Complex inquiries are logged with the call recording so your staff can follow up.
The AI is trained to detect urgent symptoms (chest pain, difficulty breathing, etc.) and immediately transfer to your on-call clinician or to emergency services. The full call is recorded and available in your portal.
Launch takes about one week from signup. EHR connection and your phone number are ready in 1 to 3 days.
Yes. Your staff will handle fewer inbound calls but will focus on patient check-in, scheduling complex visits, and follow-up. The AI removes the voicemail and message-taking burden.
If the AI cannot find an open slot or if the request is complex, she offers to transfer to your staff voicemail or the on-call clinician. The call is recorded and tagged for your team to review.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
AI receptionist cost and ROI
Cost, ROI and what to compare an AI receptionist against.
Next step
What happens after hours
How calls are answered outside opening hours.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
